Lead UX/UI Designer - Audit.xd

$163,300 - $186,400/Yr

Capital One - Richmond, VA

Full-time - Senior

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. We are currently seeking an established and dynamic Experience Design Lead to join Audit.xd. Our Audit.xd team is passionate about advocating for user needs and delivering world-class products that redefine an internal auditor's day-to-day activities to keep the entire company compliant. You will work in close partnership with leaders in business, design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.

Responsibilities

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset - this is as important to the work as the results
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
• Participate in hiring by reviewing resumes, conducting interviews and attending consensus
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
• Storytelling through business acumen and presenting visual concepts to various stakeholders
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Requirements

• At least 6 years of experience with UX design

Nice-to-haves

• Experience designing for cross channel experiences
• Experience supporting complex, data heavy experiences
• Experience working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma
• Familiarity with working and contributing to and established design system
• Experience managing a cross-functional team

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive set of benefits supporting total well-being