Lead UX/UI Designer - Manager Level

About the position

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. We are currently seeking an established and dynamic Experience Design Lead to join Risk.xd. Our Risk.xd team is passionate about advocating for user needs and delivering world-class products that redefine internal Credit & Financial Risk Management customers’ day-to-day activities to keep the entire company compliant. You will work in close partnership with leaders in business, design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.

Responsibilities

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks.
• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions.
• Engaging in portfolio prioritization to help set the strategy and product road map for the team.
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocating for the customer through human-centered design methods, including discovery, research, whiteboard sessions, and user testing.
• Championing prioritization of design centered product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Driving end-to-end product design by conducting research to understand customer needs and defining opportunities through usability and empathy studies.
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Planning and facilitating workshops with internal and external stakeholders to align with business needs.
• Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines.
• Storytelling through business acumen and presenting visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Requirements

• At least 6 years of experience with UX design.

Nice-to-haves

• Experience designing for cross channel experiences.
• Experience supporting complex, data heavy experiences.
• Experience working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma.
• Familiarity with working and contributing to an established design system.
• Experience managing a cross-functional team.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of benefits that support total well-being.