Lead Vehicle Operations Logistics Specialist (Manheim)

$52,603 - $78,998/Yr

Cox Automotive - Portland, OR

Full-time - Mid Level

Portland, OR

Wholesale Trade Agents and Brokers

About the position

The Lead Vehicle Operations Logistics Specialist at Cox Automotive is responsible for managing client interactions and ensuring efficient resolution of their needs. This role requires proficiency in various systems and tools to maintain accurate client records and documentation while providing exceptional customer service. The specialist will handle a high volume of tasks, build sustainable client relationships, and meet established performance guidelines.

Responsibilities

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issues, and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established production guidelines and key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Perform other duties as deemed necessary by management

Requirements

• High School Diploma/GED and 3 years' experience in a related field
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
• OR 5 years' experience in a related field
• Valid driver's license required
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

Nice-to-haves

• Auction, automotive sales, logistics/transportation knowledge a strong plus

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Volunteer time off
• Bereavement leave