West Elm - Manhattan Beach, CA
posted about 2 months ago
As a Lead Visual at West Elm, you will play a crucial role in enhancing the quality of our customers' lives at home by ensuring that our store meets financial goals and provides world-class service. Your responsibilities will include performing daily operational functions such as opening and closing the store, managing register functions, and overseeing back office procedures. You will be expected to maintain high standards of visual presentation, cleanliness, safety, and operational efficiency during your shifts as the manager on duty. In this role, you will also serve as a Selling Captain, acting as a role model for sales associates in generating sales and delivering exceptional customer service. You will utilize Selling Essentials and training resources to educate your team on product knowledge, improve their selling skills, and help achieve business goals. Your leadership will be vital in providing training and coaching to associates in areas such as selling techniques, product knowledge, clienteling, and in-home services. We are committed to a People First philosophy, which means you will maintain an environment where all associates are treated fairly and with respect. This position requires effective communication, organization, and leadership skills, as well as the ability to motivate and influence others through your actions. You will need to be active and mobile on the sales floor, capable of lifting and moving medium to large items, and available to work flexible hours to meet the needs of the business.