Cisco - Milpitas, CA
posted 4 months ago
In this role, you will have the opportunity to be a part of the engineering team that designs and supports Cisco Silicon-One-based high-end networking hardware with market-leading capacity for core, peering, and data center interconnect. You will be part of a dedicated team whose foundations are open communications, empowerment, innovation, teamwork, and customer success. We are looking for a motivated Hardware Engineering Leader with a passion for hardware quality and customer satisfaction to contribute to the success of our current and next-generation products in the field. As a Hardware Engineering Leader, you will lead the Hardware Quality and Field Failure Analysis engineering initiatives. You will provide and manage hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed. Your responsibilities will include directing the fixing and root cause analysis of hardware issues, including electrical circuits, board signal integrity, power circuits, programmable components, and mechanical problems. You will facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and implement corrective measures. You will also lead the creation of circuit designs and generation of detailed schematics, where applicable, for product quality improvement. Actively engaging in design reviews will enable early detection of design issues before product release. You will effectively manage vendor relationships, ensuring suitability and performance of high-quality components and alignment to project specifications. Additionally, you will create effective outbound communications to management and customer-facing teams, leading a dedicated team of Hardware Quality and Failure Analysis engineers on a mission of continuous quality improvement to enhance customer satisfaction and product success.