Leadership and Enterprise Development - Learning Specialist II

$67,400 - $75,000/Yr

Golden 1 Credit Union - Sacramento, CA

Full-time - Mid Level

Sacramento, CA

Credit Intermediation and Related Activities

About the position

The Learning Specialist II at Golden 1 Credit Union is responsible for designing and delivering engaging learning experiences that align with organizational goals and promote a culture of continuous learning. This role involves developing training programs, assessing employee development needs, and ensuring the effective application of learned skills in the workplace.

Responsibilities

• Develops technical and behavioral expectation training and objectives.
• Assesses employee development needs and defines appropriate resources and processes to support learning.
• Develops unique training programs to support the development of retail and product services departments and their employees.
• Obtains and/or develops effective training materials utilizing a variety of media.
• Develops strategies to ensure the application and transfer of learned skills and knowledge to the workplace, including post-training activities and assessments.
• Documents existing internal processes and procedures to create training materials.
• Creates and updates training procedure manuals, user guides, and learning materials.
• Trains and coaches managers, supervisors, and others involved in employee development efforts (train the trainer).
• Maintains records of training and development activities and conducts follow-up studies of completed training to evaluate and measure results.
• Assists the Manager Learning Operations with developing and maintaining instructional best practices for in-person, virtual, and on-demand formats.
• Develops and delivers engaging and interactive live, virtual, and on-demand training sessions for employees across the organization.
• Works effectively with members of management and human resources to create effective learning programs.
• Monitors, tracks, and reports on organization-wide training programs in addition to specialized training programs that address the learning and development needs of a department, position, and/or functional area.
• Maintains knowledge of the latest trends in learning and development.
• Adapts and customizes learning content to meet the unique needs of different learner groups.
• Adapts facilitation style and content delivery based on the needs and preferences of diverse learner groups.
• Leverages technology to enhance learning experiences, including virtual platforms, the Learning Management System, multimedia, and other interactive tools.
• Ensures seamless integration of digital resources into the learning process.
• Administers assessments to measure learning outcomes and provide constructive feedback to participants.
• Develops evaluation tools and gathers feedback to continuously improve learning programs.
• Encourages individuals to take ownership of their development and seek opportunities for growth.

Requirements

• Bachelor's degree in a relevant field such as Education, Training and Development, or a related discipline.
• Minimum of 3 years of experience in facilitating learning sessions, curating content for curriculum development, and leading consulting intake conversations, preferably in diverse organizational settings.
• Experience working with subject matter experts and instructional designers.
• Strong written and verbal communication skills.
• Ability to facilitate effective training sessions and create engaging job aids and documents.
• Ability to multi-task effectively and work productively under tight deadlines.
• Strong team skills and ability to work collaboratively with management, peers, and other departments.
• Ability to communicate with a wide variety of technical and non-technical audiences.

Nice-to-haves

• ATD, Sacramento ATD, CSU, or similar Train-the-Trainer certification.