Lean-Agile Coach

Remote - Johnstown, PA

Telecommunications

About the position

At Cogeco, every day our teams are taking action to bring people together through powerful communications and entertainment experiences. Our ability to deliver on this promise in the communities we serve through Canada and the US is possible due to the endless commitment of our colleagues in Canada and the US. As a Lean-Agile Coach, you will play a crucial role in fostering an Agile culture across multiple Squads, championing Agile methodologies while emphasizing Lean principles. From you, we are looking for a dedicated leader and mentor who can foster an Agile mindset, coach teams to achieve high performance, and support them through every stage of their Agile journey. In this role, you will work with cross-functional Squads, Product Owners, and senior leadership to improve collaboration, enhance delivery processes, and enable the organization to be more responsive to change, ensuring we deliver exceptional value to our customers.

Responsibilities

• Coach and influence change to increase the flow of valuable outcomes through Squads and Crews
• Partner with Product Owners and Crew leadership to enable the adoption of Lean-Agile principles, practices, methods, and mindset and assist in continuously improving ways of working
• Guide Squads in applying Lean principles to identify and eliminate waste, enhance value delivery, and improve overall efficiency
• Coach Squads, leaders, and stakeholders on Agile values, principles, and practices with an emphasis on Kanban and Lean thinking
• Influence leadership at all levels and other stakeholders to drive the culture change required to embed agility
• Establish and track key flow metrics (e.g., throughput, lead time, cycle time, WIP limits) to measure and drive continuous improvement
• Provide actionable insights and recommendations based on data to enhance team performance and delivery
• Implement and optimize Kanban systems across Squads to improve workflow transparency, limit work-in-progress (WIP), and reduce cycle times

Requirements

• Proven experience as an Agile Coach or equivalent role with a strong focus on Kanban and Lean principles
• Familiarity with flow metrics (e.g., lead time, cycle time, throughput) and their practical use in improving team performance
• Role model empathy and trust to help foster coaching relationships
• Be curious without judgment or bias
• Growth mindset and role modeling this for others
• Comfortable working in complexity and uncertainty
• Ability to manage resistance to change and influence stakeholders toward a Lean-Agile mindset

Nice-to-haves

• Certified Agile Coach (ICP-ACC) or SAFe Program Consultant (SPC), Professional Scrum Master (PSM), or Disciplined Agile Coach (DAC)
• Certification in Kanban (e.g., Kanban Management Professional, Kanban Coaching Professional) or Lean practices
• 5-7 years of experience working in a Lean-Agile environment, with at least 2-3 years of experience as an Agile Coach
• Experience in value stream mapping and implementing process improvements at scale
• Experience coaching and mentoring cross-functional Squads and working closely with Product Owners and leadership to facilitate the Agile transformation
• Hands-on experience in leading Agile adoption across different departments, preferably in telecommunications, media, technology, or a similar industry
• Experience in industries outside of software development, demonstrating versatility in applying Lean-Agile principles
• Knowledge or experience with Agile tools such as Jira and Confluence is highly preferred