Lean Process Analyst
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About The Position
The Lean Process Business Analyst in the AI Center is responsible for analyzing current state business processes using a Lean-based approach and assessing how processes could potentially be streamlined prior to the introduction of new AI technology. They will collect baseline metrics on required time, effort, and cost of current state processes so to set clearly-defined targets for improvement that can be used to measure the effectiveness of AI solutions. The Lean Process Business Analyst will turn current state challenges into AI-based opportunities and provide initial business requirements to the AI Center team for analysis and development. The Lean Process Business Analyst will be performing 'pure' business analysis (what the business needs) in a technology-agnostic way. Upon collecting current state, they will document and prioritize the business requirements in a user story format. They will work with the Delivery Lead and the AI Solution Engineer to develop the product vision and definition of done for an AI enhancement. The Lean Process Business Analyst will work with a variety of users, from C-level executives to customer service representatives. The ideal candidate must have 10-15 years of experience working with different people at all organizational levels.
