Learning Analyst/Instructional Designer

$90,750 - $188,750/Yr

Yahoo Holdings - Moffett Field, CA

Full-time - Mid Level

Hybrid - Moffett Field, CA

About the position

The Learning Analyst/Instructional Designer at Yahoo will play a crucial role in enhancing the effectiveness of training programs for the Customer Care team. This position is designed for a professional who is adept at both evaluating training initiatives and designing impactful learning experiences. The successful candidate will collaborate with various stakeholders to establish measurement and evaluation plans, collect and analyze data, and assess the impact of training initiatives. The role requires a strong analytical mindset, excellent instructional design skills, and a commitment to improving job performance through effective training solutions. In this dual role, the Learning Analyst will partner with Instructional Designers and stakeholders to create measurement and evaluation plans that are mutually beneficial. Utilizing established evaluation models such as the Kirkpatrick Model and ROI Methodology, the analyst will measure learner engagement, satisfaction, performance, and the overall effectiveness of training programs. The position also involves synthesizing data from multiple sources and developing comprehensive reports, visualizations, and dashboards to present findings and insights to stakeholders. As the measurement expert for the Learning & Development Team, the analyst will share best practices and provide recommendations for continuous improvement based on evaluation results and identified trends. The instructional design aspect of the role involves using authoring tools to create interactive and multimedia-rich learning content. The Learning Analyst will work closely with subject matter experts to ensure the accuracy and relevance of the content, applying adult learning principles and instructional design methodologies to craft impactful learning experiences. This position is ideal for someone who is passionate about leveraging data to drive improvements in training and development initiatives, ultimately enhancing the performance of the Customer Care team at Yahoo.

Responsibilities

• Partner with Instructional Designers and stakeholders to create measurement and evaluation plans.
• Apply evaluation models (e.g., Kirkpatrick Model, ROI Methodology) to measure learner engagement, satisfaction, performance, and course/program outcomes/effectiveness.
• Collaborate with other teams to extract and synthesize data from multiple sources.
• Develop reports, visualizations, and dashboards to present findings and insights to stakeholders.
• Serve as the measurement expert for the Learning & Development Team, sharing best practices.
• Provide recommendations for improving training courses/programs based on evaluation results and identified trends.
• Collaborate with instructional designers and trainers to enhance program content and delivery.
• Support the development of training initiatives with data-driven insights.
• Use authoring tools to design and develop interactive and multimedia-rich learning content.
• Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Apply adult learning principles and instructional design methodologies to create impactful learning experiences.

Requirements

• Bachelor's degree in Instructional Design, Instructional Technology, Education, or related field (or equivalent experience).
• Four years of instructional design experience.
• Proven experience in data analysis and learning measurement.
• Experience in designing and implementing training and development courses and programs using adult learning theory.
• Excellent working knowledge of data analysis tools (e.g., Excel, Looker) and Learning Management Systems (e.g. SuccessFactors, Rise.com/Reach 360).
• Demonstrated experience with common digital learning development tools (e.g. Articulate Rise 360, Storyline 360, Vyond, Camtasia).
• Experience with training metrics and evaluation methodologies (e.g., Kirkpatrick Model, ROI Methodology).

Nice-to-haves

• Analytical mindset with advanced critical thinking skills.
• Strong verbal and written communication skills, with the ability to convey complex concepts clearly and concisely.
• Strong consulting and collaboration skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Demonstrate strong teamwork skills to drive improvement and foster a collaborative, supportive team culture.
• Ability to analyze performance gaps and determine the problems/opportunities and root causes.

Benefits

• Healthcare
• 401K savings plan
• Company holidays
• Vacation
• Sick time
• Parental leave
• Employee assistance program