Learning and Development Program Manager- Software Engineering

$123,660 - $206,100/Yr

Citizens Bank - Johnston, RI

Full-time - Senior

Johnston, RI

Credit Intermediation and Related Activities

About the position

The Learning and Development Program Manager for Software Engineering at Citizens is responsible for managing and overseeing the delivery of the Learning & Development strategy specifically for Technology and Cyber Security functions. This role focuses on creating impactful programs that empower employees to enhance their skills and advance their careers, while also consulting with business leaders to align development needs with organizational objectives. The position requires a strategic thinker who can influence executives and drive initiatives that support the company's goals in a fast-paced environment.

Responsibilities

• Provide a broad range of consultative services aimed at developing and implementing learning strategies and programs.
• Support strategic development products and services including Leadership and Executive Development, Performance Management, Colleague Engagement, Coaching and Culture/Change Leadership.
• Maintain an understanding of business line strategy and operating environment to develop and recommend learning solutions that support objectives.
• Design courses, workshops and more that help colleagues advance their skills and knowledge, considering a diverse colleague base.
• Drive alignment among individual, business unit and corporate objectives by delivering meaningful business solutions, based on comprehensive data review and analysis.
• Build relationships with key stakeholders and collaborate within and across Development, HR and Technology to align initiatives.
• Maintain an understanding of specific technology industry trends, guidelines, or standards and share relevant insights with stakeholders.
• Set objectives, deliver programs and measure the results and impact of development initiatives in the business.
• Ability to take concepts from ideation to execution quickly.

Requirements

• Experience with Talent Management and Organizational Development practices.
• Experience assessing, customizing and delivering development strategies and programs and organizational interventions.
• Demonstrated experience building partnerships and working in a matrix operating model.
• Experience consulting, facilitation, coaching and leading teams in performance improvement strategies that result in higher performance.
• Experience driving programs that support change management and executive engagement in support of business strategy.
• Critical thinking with demonstrated ability to anticipate future needs, analyze processes end-to-end, and break down complex issues into manageable components.
• Strong business acumen with exceptional relationship management skills.
• Superior communication, presentation and facilitation skills.
• Self-starter with the ability to operate independently in a sometimes ambiguous environment.
• Strategic thinker with ability to pivot and switch to tactical execution quickly.

Nice-to-haves

• Understanding or prior experience working through Agile transformation and Client Integrations would be a plus.
• Experience in Program, Project, and Process Management, SDLC (Waterfall, Agile, Scrum) preferred.
• Prior experience working in Technology or Cyber Security and Delivery preferred.
• Visionary - big picture thinker, creative, innovative to help reimagine the possible.
• Prior experience designing/implementing development programs for Technology and Security organizations/teams preferred.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Vision insurance
• Opportunities for advancement
• Retirement plan