Learning and Development Specialist - Peabody, MA

North Shore Bank - Beverly, MA

Full-time - Entry Level

Beverly, MA

Credit Intermediation and Related Activities

About the position

The Learning and Development Specialist at North Shore Bank plays a crucial role in onboarding and training new bank personnel, ensuring they are well-equipped to meet the bank's service standards. This position involves providing high-energy orientation sessions for all new retail staff, both in classroom settings and through hands-on support at their workstations. The specialist is responsible for maintaining and documenting the teller training program, conducting refresher training, and assisting the Learning and Development (L&D) Department with various training-related tasks. In this role, the specialist acts as a role model for trainees, demonstrating professionalism, a positive attitude, and a commitment to the bank's success. They will provide detailed reports on employee progress during training and conduct evaluations to assess trainee performance. The specialist will also engage in follow-up sessions to ensure ongoing success for new hires, adapting training content as necessary to align with changing policies and procedures. Additionally, the Learning and Development Specialist will collaborate with the L&D Department to develop refresher training programs and workshops on various topics, including product knowledge and sales techniques. They will serve as a resource for branch personnel regarding policies and procedures, keeping abreast of industry trends and best practices. The role also includes administrative support for the L&D Department, managing online learning systems, and assisting with technical needs during training sessions. Overall, this position is vital for fostering a knowledgeable and skilled workforce within the bank.

Responsibilities

• Provide high-energy orientation to all new bank personnel in accordance with established policies and procedures.
• Maintain and document the teller training program and orientation for new employees.
• Train all new retail staff and conduct refresher training as needed.
• Assist the L&D Department in creating new training content and programs.
• Act as a role model for trainees, demonstrating professionalism and a positive outlook.
• Provide reports to management detailing employee progress during training periods.
• Complete end-of-training evaluations and communicate results to management.
• Conduct follow-up sessions with new retail hires to ensure ongoing success.
• Work with the L&D Department to understand training requirements and recommend changes to improve efficiency and customer service.
• Develop programs for refresher training or workshops for staff on various topics.
• Provide administrative support to the L&D Department as needed.
• Set up webinars/seminars and assist with technical support during training sessions.
• Administer and maintain online Learning Systems, including employee profiles and coursework assignments.

Requirements

• Associate degree or equivalent experience.
• Two to three years of teller and/or related banking experience.
• Strong presentation and facilitation skills.
• Proficiency in teller and customer service skills, with a thorough understanding of bank policies and procedures.
• Effective interpersonal and employee development skills.
• Proficient in written and verbal communication skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrated supervisory and leadership skills.

Nice-to-haves

• Experience with COCC Insight System.
• Knowledge of adult learning principles.
• Familiarity with online learning management systems.

Benefits

• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Gym membership
• Referral program
• Pet insurance