Learning and Development Specialist

Express Employment International - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Administrative and Support Services

About the position

The position involves facilitating needs assessments for training courses and Franchisee/staff development. The individual will identify and incorporate best practices and lessons learned into program plans. Responsibilities include designing, developing, and facilitating training programs for Franchisees and their internal teams, as well as creating learning activities, audio-visual materials, instructor guides, and lesson plans. The role requires delivering both virtual and in-person training for various courses and programs, including development for managers and franchisees, and leading Express-centered conference breakout sessions. The individual will also review evaluations of training courses, assess the effectiveness of training in terms of Franchise accomplishments and performance, and serve as a liaison between Subject Matter Experts and the Instructional Design Team.

Responsibilities

• Facilitates needs assessment for training courses and Franchisee/staff development.
• Identifies and incorporates best practices and lessons learned into program plans.
• Design, develop, and facilitate training programs for Franchisees and their internal teams.
• Develops learning activities, audio-visual materials, instructor guides and lesson plans.
• Deliver virtual and in-person contact for various training courses and programs including development for managers and franchisees, and various Express-centered conference breakout sessions.
• Reviews evaluations of training courses, objectives and accomplishments.
• Makes assessments of effectiveness of training in terms of Franchise accomplishments and performance.
• Serve as a liaison between Subject Matter Experts and Instructional Design Team.

Requirements

• Excellent verbal and written communication skills.
• Proven effective management skills.
• Proficient with Microsoft Office Suite and related software.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to effectively deliver content in-person or virtually to crowds of 5-200.

Nice-to-haves

• SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) credential, preferred.