Learning and Development Specialist

Our Community Credit Union - Shelton, WA

Full-time - Entry Level

Shelton, WA

Credit Intermediation and Related Activities

About the position

The Learning and Development Specialist is responsible for assisting in the development and execution of training initiatives, conducting New Employee Orientation and new hire training, and acting as a liaison to all new hires. This role involves creating and maintaining operational and procedural reference materials, ensuring efficient department operations, and providing backup support to the Learning and Development Supervisor. The specialist will conduct in-depth training on the organization's history, philosophy, Core Values, Moments of Truth, professionalism, and Service Standards for new employees, as well as refresher courses for existing staff members. They will utilize appropriate technologies to design, develop, and deliver training curriculum to support identified needs, ensuring proficiency in credit union systems.

Responsibilities

• Conduct in-depth training on OURCU's history, philosophy, Core Values, Moments of Truth, professionalism, and Service Standards for new employees.
• Design, develop, and maintain operational/procedural reference materials that are user-friendly and accessible to staff.
• Conduct training sessions on policies and procedures both in person and remotely.
• Evaluate understanding and retention of course material.
• Act as a first line resource for staff regarding systems and operational support.
• Build strategic relationships across departments and remain current on all credit union policies and procedures relevant to training initiatives.
• Make on-site visits to check in on training progress as needed.
• Oversee outside training records for all staff and ensure proper tracking and reporting is maintained.
• Act as a liaison to new hires to ensure a smooth transition from the training environment to their main branch.

Requirements

• Two to five years of similar or related experience, including time spent in preparatory positions.
• A two-year college degree or completion of a specialized course of study at a business or trade school.