Learning and Development Specialist

$66,560 - $66,560/Yr

Unclassified - Los Angeles, CA

Full-time

Remote - Los Angeles, CA

About the position

The Learning and Development Specialist at Hope the Mission (HTM) plays a crucial role in executing and supporting the design, development, and implementation of training programs for the HTM workforce. This position is essential in providing training to various programs at the Hope the Mission Rescue Mission, with a specific focus on preparing staff to work effectively in a shelter environment. The mission of HTM is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. The Learning and Development Specialist will help meet the needs of participants through an individualized and non-judgmental approach, ultimately leading to long-term housing stability. In this role, the specialist will deliver live and on-demand training programs using recognized training techniques and tools. They will facilitate onboarding trainings for new staff and develop, update, and coordinate trainings specifically for management staff. The position requires the ability to facilitate learning through various delivery methods, including role-playing, simulations, team exercises, group discussions, videos, and lectures. The specialist will also provide training on shelter-specific topics such as trauma-informed care, de-escalation techniques, understanding homelessness, and managing diverse client needs. Additionally, the Learning and Development Specialist will track and report on training completion and outcomes, handle logistics for training activities, and assist with the training needs of both new and existing employees. They will identify appropriate training vendors, liaise with subject matter experts regarding instructional design, and develop training aids such as presentation materials, handouts, and workbooks. The specialist will also attend meetings and seminars to gather information for training programs and manage in-house training facilities and equipment. Staying current on training design and methodologies is essential, as is collaborating with shelter managers and frontline staff to tailor training programs to the specific needs and challenges of shelter operations. The role also includes providing training on emergency procedures, safety protocols, and crisis intervention specific to shelter environments, along with performing other duties as assigned or required.

Responsibilities

• Deliver live and on-demand training programs using recognized training techniques and tools.
• Facilitate onboarding trainings for staff.
• Develop, update, and coordinate trainings for management staff.
• Facilitate learning through various delivery methods such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
• Provide training on shelter-specific topics such as trauma-informed care, de-escalation techniques, understanding homelessness, and managing diverse client needs.
• Track and report on training completion and outcomes.
• Handle logistics for training activities, including venues and equipment.
• Assist/support the training needs for new and existing employees, which can include ongoing trainings for staff.
• Offer site-based training for program teams.
• Identify appropriate training vendors for company needs.
• Liaise with subject matter experts regarding instructional design.
• Develop training aids such as presentation materials, handouts, and workbooks.
• Attend meetings and seminars to obtain information for use in training programs or to inform management of training program status.
• Manage and maintain in-house training facilities and equipment.
• Stay current on training design and methodologies.
• Collaborate with shelter managers and frontline staff to tailor training programs to the specific needs and challenges of shelter operations.
• Provide training on emergency procedures, safety protocols, and crisis intervention specific to shelter environments.
• Perform other duties as assigned or required.

Requirements

• A bachelor's degree in Behavioral Science or a related field is required.
• At least two years of training experience is required.
• Demonstrated project management experience.
• Ability to apply adult learning principles in training design, presentation, teaching, and evaluation methods.
• Strong live facilitation and public speaking skills.
• Effective interpersonal, verbal, and written communication skills.
• Ability to thrive in a fast-paced, constantly changing environment.
• Strong ability to multi-task and deliver on deadlines.
• Maintain up-to-date knowledge in the area of practice.
• Strong organization skills and ability to prioritize and manage multiple tasks.
• Ability to analyze and solve problems.
• Ability to work autonomously with initiative.
• Proficient in Google, Microsoft, and other common web-based applications.
• Valid California driver's license and insurance with a reliable vehicle is required.

Nice-to-haves

• Experience in the homeless social service field is preferred.
• Bi-lingual (English/Spanish) preferred.