Learning and Development Specialist
Mass General Brigham•Boston, MA
490d
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About The Position
The Revenue Cycle Operations (RCO) Process Optimization, Training, and Performance Management Specialist is responsible for maintaining operational subject matter expertise within the RCO departments. Reporting to the Manager of Process Optimization, Training and Performance Management, this role involves developing and delivering training, performing quality and productivity monitoring, and supporting process/system optimization projects. The specialist will act as a super user, facilitating cross-functional workgroups, supporting Robotic Process Automation efforts, and reducing insurance payer denials through data analysis and training.
