Learning & Development Fixed Operations Trainer (WEST COAST)

$65,000 - $91,000/Yr

Asbury International - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

251-500 employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Learning & Development Fixed Operations Trainer at Asbury Automotive Group is responsible for enhancing customer service and communication within the dealership's Fixed Departments. This role involves training dealership personnel across various locations, focusing on improving customer retention and service efficiency through effective training programs. The Trainer will utilize Asbury-produced materials and collaborate with management to ensure the training meets the needs of the staff and the organization.

Responsibilities

• Schedules classroom instruction using Asbury-produced training material and dealership one-on-one and small group training.
• Works with Regional Fixed Operations Directors, National Collision Director, General Managers, Service Managers, and Collision Center Managers to assist personnel who will benefit from advanced training.
• Visits all Asbury Automotive Group markets to train dealership personnel.
• Focuses on repair order growth, enhanced customer experience, promotion of value for customers, customer retention, and improved effectiveness of service advisors and collision estimators.
• Reports regularly to management concerning program and personnel progress, with an emphasis on training needs and efficacy.
• Maintains and updates training materials, contributing new content when appropriate.
• Schedules classes and activities while maintaining a shared calendar.
• Conducts themselves in an exemplary and professional manner at all times.

Requirements

• 2-4 years of related experience and/or training or an equivalent combination of education and experience.
• Minimum of 3-5 years of previous automotive service advisor experience.
• Ability to travel approximately 90% of the time.

Nice-to-haves

• Customer retention skills
• Organizational skills

Benefits

• Paid training
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program