Learning & Development Fixed Operations Trainer (WEST COAST)

$65,000 - $91,000/Yr

Asbury International - Denver, CO

Full-time - Mid Level

Denver, CO

1,001-5,000 employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Learning & Development Fixed Operations Trainer plays a crucial role in enhancing customer service and operational efficiency within the dealership's Fixed Departments. This position involves training dealership personnel across various Asbury Automotive Group markets, focusing on effective customer communications, service sales, and retention strategies. The Trainer is responsible for developing and delivering training programs that improve the skills of service advisors and collision estimators, ultimately aiming to provide exceptional customer experiences and drive repair order growth.

Responsibilities

• Schedules classroom instruction using Asbury-produced training material and dealership one-on-one and small group training.
• Works with Regional Fixed Operations Directors, National Collision Director, General Managers, Service Managers, and Collision Center Managers to assist personnel who will benefit from advanced training.
• Visits all Asbury Automotive Group markets to train dealership personnel.
• Reports regularly to management concerning program and personnel progress, with an emphasis on training needs and efficacy.
• Focuses on areas such as Manufacturer-centered Express and Accelerated Service, Vehicle Walk-Around with Customers, Multipoint Inspection, Effective Sales presentations, Closing Service Sales, CSI, Tire and Chemical Sales, and Active Delivery.
• Maintains and updates training materials regionally to ensure coverage and minimize printing and shipping charges.
• Conducts themselves in an exemplary and professional manner at all times.
• Assists in other Asbury and dealership operations as requested.

Requirements

• Two to four years of related experience and/or training or an equivalent combination of education and experience.
• Minimum of 3-5 years of previous automotive service advisor experience.
• Ability to travel approximately 90% of the time.

Nice-to-haves

• Experience in organizational skills.
• Familiarity with digital career path tools for career development.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid holidays and paid time off
• Paid training
• Stock awards for select management and front-line team members
• Health savings and flex spending accounts
• Short-term and long-term disability plans
• Up to 8 weeks of paid pregnancy leave
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Scholarship awards
• Opportunities to join community service initiatives
• Aggressive employee referral program with bonus opportunities