Learning & Development Manager, Systems and Technology - Remote

$110,000 - $115,000/Yr

Digital Insurance - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

Insurance Carriers and Related Activities

About the position

The position involves developing and implementing training programs aimed at enhancing employees' technical skills and knowledge. The role focuses on assessing training needs, designing curricula, and delivering training sessions to ensure proficiency in the latest systems and technologies. Collaboration with cross-functional teams and leading trainers to implement change management for various projects is also a key aspect of this role.

Responsibilities

• Develop comprehensive training programs that support organizational technology initiatives.
• Manage multiple learning initiatives simultaneously, ensuring timely and successful completion.
• Conduct needs assessments to identify skill gaps and training requirements.
• Collaborate with Business Development, PMO, IT, HR, and other departments to align training programs with business goals.
• Assist in change management initiatives by providing training and support during the implementation of new systems and technologies.
• Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
• Align training programs with organizational technology initiatives and ensure employee proficiency with new systems and tools.
• Oversee the allocation and management of training resources, including time, budgets, facilities, and equipment.
• Stay updated on the latest trends and best practices in technical training and development.
• Lead and manage a team of L&D Systems & Technology trainers, ensuring effective design and delivery of technical training programs.

Requirements

• Strong understanding of various systems and technologies relevant to the organization.
• Expertise in designing, developing, and delivering effective training programs.
• Excellent verbal and written communication skills to convey complex technical information clearly.
• Ability to engage and captivate an audience during training sessions.
• Strong organizational and project management skills to oversee multiple training initiatives.
• Ability to build relationships and collaborate with various stakeholders.
• Aptitude for identifying training gaps and developing innovative solutions.
• Ability to adjust training programs based on the organization's evolving needs.

Nice-to-haves

• Previous experience with CRM Training, particularly Salesforce, D365, or Applied Epic.
• Experience collaborating between business processes and systems to support operational needs.

Benefits

• Health insurance coverage
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses
• Employee perks and discounts