Learning & Development Manager

About the position

The Learning & Development Manager at Werner Enterprises is responsible for developing and implementing training strategies that align with departmental and organizational goals. This role involves overseeing all training programs, ensuring associates have the necessary tools to perform their skills effectively, and continuously improving training processes and documentation.

Responsibilities

• Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
• Recommend solutions for performance issues and potential areas of training.
• Conduct training needs assessments and oversee the training function.
• Develop and organize training materials, multimedia visual aids, and other educational materials.
• Manage key associate relations projects and initiatives that have strategic departmental impact.
• Provide support to Department Managers in responding to personnel issues.
• Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.
• Work closely with management to ensure compliance with organizational objectives and relevant laws/regulations.
• Resolve and respond to training issues and questions from leaders and associates regarding processes, company policies, and current regulations.
• Continuously seek and support new approaches, practices, and processes to improve the efficiency of training services offered.
• Other duties as assigned.

Requirements

• A minimum of a Bachelor's Degree from an accredited college or university in Human Resources, Adult Education, or related field or equivalent experience preferred.
• Three to five years training or employee relations experience preferred.
• Two to three years' customer service experience preferred.
• Excellent computer skills including Contribute, Captivate, Photoshop, PowerPoint, Excel, and Word.
• Working knowledge of employee relations practices, including dispute resolution and investigation experience.
• Demonstrated leadership abilities.
• Strong presentation and public-speaking skills.
• Strong verbal, listening, and written communication skills required.
• Excellent decision-making skills.
• Ability to organize/schedule and coordinate multiple tasks simultaneously.
• Ability to be proactive, self-motivated, and self-directed.
• Knowledge of supervisory and management practices and policies.
• Demonstrated commitment to excellent customer service.
• Depth of practical experience in both technical and non-technical training.

Benefits

• 401K Plan
• Health Insurance
• Vacation & Paid Time Off