Learning & Development Specialist

United Heritage Credit Union - Austin, TX

Full-time - Mid Level

Austin, TX

251-500 employees

Credit Intermediation and Related Activities

About the position

The Learning & Development Specialist at United Heritage Credit Union (UHCU) plays a crucial role in designing, implementing, facilitating, and evaluating employee training programs. This position focuses on enhancing the new hire experience and providing ongoing training for current staff across various functions, including member services and regulatory compliance. The specialist will utilize their expertise in needs analysis to identify skills gaps and align training initiatives with business objectives, ensuring engaging and relevant content for all employees.

Responsibilities

• Collaborate with the AVP of Learning & Development to design and implement training programs.
• Develop and deliver the new hire onboarding program, including feedback loops and mentoring programs.
• Conduct job-focused new hire orientation and training for staff, creating training materials and resources.
• Continuously analyze the effectiveness of training programs and assess them within the Learning Management System (LMS).
• Schedule, coordinate, and prepare training activities and programs (onsite, remote, & hybrid).
• Provide consulting and guidance on best practices for effective presentations and training.
• Assist with project management processes to deliver learning and development programs.
• Create dynamic learning resources tailored to individual employee learning styles.
• Track and record training activities, preparing reports and metrics for the AVP.
• Monitor and update training materials to ensure compliance with current processes and regulations.

Requirements

• Bachelor's degree in Organizational Development, Adult Learning, or a related field.
• Minimum 3 years of experience in learning and development with responsibilities in training facilitation and curriculum development.
• Strong understanding of adult learning principles and training methodologies.
• Experience in identifying training needs and designing solutions to address skill gaps.
• Exceptional public speaking, presentation, and facilitation skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice-to-haves

• 4+ years of experience in a financial institution or related industry.
• Experience with Learning Management Systems (LMS) and Performance Management Systems.
• Familiarity with content creation software (Adobe Captivate, Articulate Storyline, Camtasia).
• Knowledge of credit union federal and state rules and regulations.
• Certified Professional in Learning and Performance (CPLP) or other relevant certifications.

Benefits

• 401(k) options (Pre-Tax and/or Roth)
• Generous paid time off (PTO)
• Education Reimbursement Program
• Opportunities for advancement