Learning & Development Specialist

Seneca Gaming Corporation - Niagara Falls, NY

Full-time - Mid Level

Niagara Falls, NY

Amusement, Gambling, and Recreation Industries

About the position

The Learning & Development Specialist at Seneca Gaming Corporation plays a crucial role in enhancing the recruitment, retention, development, and promotion of employees within the organization. This position involves assisting in the planning and implementation of various services and programs aimed at improving the skills and capabilities of Seneca employees. The specialist will work closely with the director and senior program manager to develop effective strategies that align with the Seneca Career Development Policy and the Seneca Nation of Indians Tribal Employment Rights Ordinance (TERO). Key responsibilities include designing and implementing workshops and training programs tailored to the needs of Seneca Leadership participants, coaching individuals in their career planning, and maintaining comprehensive systems and databases that track participant progress and available training resources. The specialist will also be responsible for communicating with participants and the community about the programs offered, ensuring that all initiatives are compliant with the policies and procedures of the Seneca Gaming Corporation. In addition to these duties, the Learning & Development Specialist will advocate for Native employees, ensuring that their training and employment opportunities are equitable and accessible. The role requires a commitment to exceptional customer service, maintaining a professional work environment, and adhering to all regulatory and company policies. The position demands a proactive approach to problem-solving and the ability to work effectively in a fast-paced, dynamic environment.

Responsibilities

• Assist in the development, design, and implementation of strategies to recruit, retain, develop, and promote qualified Seneca employees.
• Promote compliance with the Seneca Career Development Policy and TERO related to training and employment opportunities.
• Develop and maintain accurate employment, training, and education data.
• Design and generate reports as requested.
• Maintain communication systems to ensure effective public relations within SGC and the Seneca communities.
• Assist in ensuring that Seneca Leadership programs meet employee needs and are administered efficiently.
• Provide guidance to Seneca employees regarding career ladders and learning opportunities.
• Advocate for Native employees as needed.
• Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations.
• Maintain a current understanding of information security policies and procedures.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 3 to 5 years of training or departmental support experience.
• Excellent communication, organizational, and analytical skills.
• Experience working with Native constituents in a professional capacity.
• Ability to consult with all levels of the organization and model professionalism.
• Proficiency in Microsoft Word, PowerPoint, Excel, and scheduling software.
• Ability to work in a fast-paced environment requiring high concentration.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of casino operations and regulations.
• Familiarity with training program design and implementation.

Benefits

• Competitive salary range of $56.5K - $71.6K per year.
• Opportunities for professional development and training.
• Supportive work environment that values diversity and inclusion.