Learning & Development Specialist

Everwise Credit Union - South Bend, IN

Full-time - Mid Level

South Bend, IN

About the position

The Learning & Development Specialist is responsible for developing, planning, designing, delivering, and evaluating a variety of learning activities that align with the strategic initiatives and culture of Everwise Credit Union. This role focuses on analyzing trends in learning technology and instructional design, applying adult learning principles, and using data to enhance the effectiveness of learning programs across the organization.

Responsibilities

• Coordinate and present training programs for various levels of the credit union.
• Deliver content using various instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Design and develop training content using instructional design best practices.
• Identify appropriate media for both virtual and classroom delivery.
• Ensure training content is clear, accurate, consistent, and free of errors.
• Leverage active learning strategies for adult learners that address diverse learning styles and abilities.
• Collaborate with the training team to develop classroom materials and job aids for engaging training delivery.
• Coordinate on-the-job training activities and provide feedback to participants' managers and mentors.
• Measure the effectiveness of training through evaluations, assessments, and on-the-job performance.
• Identify training needs for skills-based programs through observation and feedback from supervisors.

Requirements

• Bachelor's degree or equivalent work skills or experience.
• Broad knowledge of operations and its impact on both front and back-office applications with at least 3 years' experience in a Financial Institution, Training or Operations function.
• 4-5 years' facilitation experience such as classroom training, conducting staff meetings, presentations, or leading small groups.
• Highly proficient using Microsoft Office suite.
• Proficiency using authoring software preferred.

Nice-to-haves

• Experience in the Financial Industry and Training Industry.
• Strong organizational skills.
• Effective communication skills - verbal, written, and active listening.
• Ability to create a welcoming and conducive learning environment for all learners.
• Ability to use a variety of technology resources to create and deliver training materials.