Learning & Development Specialist

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Full-time - Mid Level

Professional, Scientific, and Technical Services

About the position

ICON plc is a world-leading healthcare intelligence and clinical research organization. We pride ourselves on fostering an inclusive environment that drives innovation and excellence. As a Learning & Development Specialist, you will play a crucial role in supporting the client-related learning needs of ICON's staff, contributing to the successful delivery of our services. You will utilize your clinical research experience and training facilitation skills to develop, revise, deliver, document, and coordinate a variety of training programs, including Instructor Led Training (ILT), online learning (OLL), and on-the-job training (OTJ). In this role, you will manage ILT events through our learning management system, which includes scheduling, managing registrations, updating roster reports, and entering completion status. You will also review internal and external training compliance reports and follow up with management as necessary. Identifying learning objectives and developing training content and practical activities for both internal and external customers will be key responsibilities. You will deliver a full range of training programs in your functional area and train new trainers in the delivery of these programs. Additionally, you will evaluate and assess the effectiveness and quality of assigned training materials, content, and delivery methods, proactively recommending enhancements. You will provide support for external and internal audits and client requests for training history documentation and learning plans. Mentoring and training new ICON University team members will also be part of your responsibilities, along with managing and supporting ICON University learning initiatives as assigned. This position may require travel of up to 20% domestically and/or internationally.

Responsibilities

• Develop, revise, deliver, document and coordinate a variety of Instructor led-training (ILT), online-learning (OLL) or on-the-job training (OTJ) as assigned
• Utilize the learning management system to manage ILT events, including scheduling, managing registrations, updating roster reports and entering completion status
• Review internal and external training compliance reports and follow up internally and externally with management as necessary
• Identify learning objectives and develop training content and practical activities for internal and external customers, working from assigned brief
• Deliver the full range of training programmes in the functional area and train new trainers in the delivery of these programmes
• Evaluate and assess effectiveness and quality of assigned training materials, content and delivery methods and proactively recommend enhancements
• Provide support for external and internal audits and/or client requests for training history documentation and learning plans, as assigned
• Mentor and train new ICON University team members as assigned
• Manage and or Support ICON University learning initiatives as assigned

Requirements

• Operational and learning & development experience in at least one of the following areas: Clinical Operations, Data Management, Interactive Technologies, Learning & Development, Project Management, Software/business systems training, Other operational functional areas as needed
• Prior experience conducting presentations or facilitating training in English
• Fluent in English (written and oral)
• Ability to work effectively and efficiently on global networked computers using current software applications
• Bachelor's Degree or Equivalent Experience Required
• 3 years plus of CRO experience

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others