Learning & Development Specialist

United Heritage Credit Union - Austin, TX

Full-time - Mid Level

Austin, TX

251-500 employees

Credit Intermediation and Related Activities

About the position

Join our dynamic L&D Team at United Heritage Credit Union (UHCU)! We are seeking an experienced Learning & Development professional to fill the role of L&D Specialist. As the L&D Specialist, you will collaborate with the Assistant Vice President (AVP) of Learning & Development to design, implement, facilitate, and evaluate employee training programs. You will be responsible for the full-cycle new hire experience and training programs for current Credit Union staff, including but not limited to member services, regulatory compliance, product knowledge, operational procedures, technical skills, and sales/service to supplement or reinforce job-specific training. Your attention to detail and expertise in needs analysis will help identify skills gaps and training requirements within the organization. You will align training initiatives with business objectives, ensuring engaging and relevant content. In this role, you will have the opportunity to showcase your facilitation skills by delivering training sessions both in-person and virtually. Your expertise in various training methodologies and techniques will create an interactive and impactful learning experience for participants. Additionally, you will provide guidance and support to learners throughout the training process, fostering their professional growth. If you are passionate about employee development and want to contribute to our culture of continuous learning, apply now for our L&D Specialist position!

Responsibilities

• Collaborate with the AVP of Learning & Development to design and implement employee training programs.
• Manage the full-cycle new hire experience and training programs for current staff.
• Conduct needs analysis to identify skills gaps and training requirements.
• Align training initiatives with business objectives to ensure relevance and engagement.
• Deliver training sessions both in-person and virtually, utilizing various methodologies.
• Create engaging and interactive e-learning modules, workshops, and other learning resources.
• Develop and deliver the new hire onboarding program, including feedback loops and mentoring programs.
• Continuously analyze the effectiveness of training programs and make necessary adjustments.
• Assist with project management processes to successfully deliver learning and development programs.
• Track and record training activities and prepare reports for the AVP.

Requirements

• Bachelor's degree from an accredited college or university in Organizational Development, Adult Learning, or related field.
• Minimum 3 years of demonstrated learning and development experience with progressive responsibilities.
• Strong understanding of adult learning principles and training methodologies.
• Exceptional public speaking, presentation, and facilitation skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and ability to multi-task.
• Verbal and written communication skills with the ability to work collaboratively.

Nice-to-haves

• 4+ years of experience in a financial institution or related industry.
• Experience with Learning Management Systems (LMS) and Performance Management Systems.
• Familiarity with content creation software systems like Adobe Captivate and Camtasia.
• Demonstrated knowledge of credit union federal and state rules and regulations.
• Certified Professional in Learning and Performance (CPLP) or other relevant certifications.

Benefits

• 401(k) options (Pre-Tax and/or Roth)
• Generous paid time off (PTO)
• Education Reimbursement Program
• Opportunities for advancement