LEARNING & DEVELOPMENT SPECIALIST

Golden Entertainment - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Learning & Development Specialist plays a crucial role in ensuring that new employees receive a comprehensive and welcoming introduction to the company, its culture, policies, procedures, and practices. This position is responsible for providing effective new employee orientation, leadership orientation, and various training programs tailored for both staff and leadership. The specialist will assist in the planning, development, and implementation of these training programs, ensuring they align with current learning objectives and the approved curriculum. In this role, the specialist will facilitate training classes and programs, both in-person and online, utilizing a variety of teaching aids such as training handbooks, multimedia visual aids, and computer tutorials. They will also be responsible for providing statistical and performance feedback, testing trainees to measure their progress, and evaluating the effectiveness of the training provided. Regular reporting on the progress of employees and departments during training periods is essential to ensure continuous improvement. The Learning & Development Specialist will work closely with Human Resources and departmental leadership to ensure that all training modules are conducted according to established standards. They will create internal materials to communicate current events regarding training and HR activities effectively. Administrative tasks such as tracking training, maintaining class materials, and managing trainee records will also be part of their responsibilities. Additionally, the specialist will support the development and execution of internal communications and events that enhance team member engagement and guest services. Compliance with gaming laws and company policies is critical, as is providing outstanding guest service that aligns with the company's culture standards.

Responsibilities

• Assist with the planning, development, and implementation of new employee orientation and training programs.
• Facilitate training classes and programs both in-person and online.
• Select or develop teaching aids such as training handbooks and multimedia visual aids.
• Provide statistical and performance feedback to measure trainee progress and evaluate training effectiveness.
• Report on the progress of employees and departments during training periods.
• Evaluate processes and procedures to suggest improvements for leadership and operations.
• Work with HR staff and leadership to ensure training modules meet standards.
• Create internal materials to communicate training and HR activities.
• Track internal and external training and maintain class materials and trainee records.
• Formulate training outlines to ensure employees understand job standards and customer service.
• Support internal communications and events related to Employment, Benefits, and Training functions.
• Assist the HR team with various projects and activities as needed.
• Ensure compliance with gaming laws and company policies.
• Provide outstanding guest service to guests and team members.

Requirements

• A minimum of four years' experience in Human Resources, Training and Development, or hospitality fields preferred.
• Demonstrated ability to read, analyze, and interpret complex documents and reports.
• Ability to effectively present information in a classroom setting.
• Experience with leadership techniques, program planning, and staff development required.
• Proven experience in organizing materials, setting priorities, and providing feedback.
• High level of guest service experience required.
• At least 21 years of age.
• Bachelor's degree in business administration, human resources, or related area, or equivalent experience.
• Excellent computer skills, proficient in Microsoft Word, Excel, and PowerPoint.
• Experience as a learning management system administrator preferred.
• Experience developing and editing online training content preferred.
• Spanish communication skills (written, verbal, and translation) highly preferred.
• Ability to communicate in English both written and verbal.

Nice-to-haves

• Experience in the hospitality industry.
• Knowledge of gaming laws and regulations.
• Familiarity with various training methodologies.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Employee discounts on services and products.
• Opportunities for professional development and training.