Learning & Development Specialist

Cvent - Tysons, VA

Full-time - Mid Level

Tysons, VA

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and approximately 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. Cvent has an opportunity for a Learning & Development Specialist who can help design, plan, and implement high-quality client training on Cvent products. The Learning & Development Specialist will update existing training materials, host public webinar trainings, and perform onsite trainings at Cvent Headquarters, during Customer Success Groups and workshops, in client offices, and virtually. In addition, the trainer may be asked to be a supplemental trainer for internal training needs. This position will be part of Cvent's Client Services and report to the Training Program Lead. This position will be located in Tysons Corner, VA.

Responsibilities

• Design and facilitate online and in-person customer-facing training sessions, both custom, client-specific sessions and broader sessions meant for a wider audience.
• Assess client training needs through analysis of client's use of Cvent products and consultation with internal client-facing team members.
• Partner with other trainers, product management, and service delivery teams to determine training needs related to new product releases and design training sessions and related training materials, such as reference guides, videos, and articles.
• Proactively review and update previously created training materials to ensure they are current and are meeting the needs of clients.
• Maintain product knowledge to ensure best in class service to clients and to develop future training programs and materials.
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to create training sessions and ensure maximum effectiveness of the training program.
• Coordinate client and internal trainings including scheduling conference rooms, preparing materials, checking technical specs, etc.
• Assist with the development of new testing and assessment processes.
• Contribute to the learning management system (LMS) with videos, courses, and other training tools, and participate in management of the LMS.
• Evaluate the effectiveness of training programs and provide feedback to management and leadership.

Requirements

• Excellent interpersonal, presentation, and verbal and written communication skills are required.
• 18 months to 2 years of client support or training experience is highly desired.
• BA or BS is highly desired.
• Experience in designing and developing training programs or materials.
• Experience with online meeting software: WebEx or Zoom.
• Experience with Camtasia or Captivate is desired but not required.
• Experience using or administering a Learning Management System (LMS) is desired but not required.
• Must be able to quickly learn and implement new and complex ideas, relay those concepts to others, and apply appropriately.
• Must be able to act independently to achieve needed results.

Nice-to-haves

• Experience with Camtasia or Captivate is desired but not required.
• Experience using or administering a Learning Management System (LMS) is desired but not required.