Learning Experience Specialist, TAG University

$50,000 - $50,000/Yr

Aspen Dental - Chicago, IL

Full-time - Entry Level

Chicago, IL

10,001+ employees

Ambulatory Health Care Services

About the position

The Learning Experience Specialist for TAG University is responsible for organizing and coordinating the delivery of learning programs, both live and virtual, ensuring an outstanding learner experience. This role involves collaboration with facilitators, program managers, and business partners to support various learning programs in a fast-paced environment. The specialist will also provide on-site support and act as an internal consultant to enhance learning experiences.

Responsibilities

• Organize and execute learning events, both live and virtual, to ensure an outstanding learner experience from beginning to end.
• Partner closely with Events, Facilities, and IT to create and execute seamless and exceptional learning experiences.
• Coordinate with L&D Concierge before, during, and after training events to support learner and classroom needs.
• Produce within technology for both in-person and virtual sessions; support and train L&D team members and business partners in relevant platforms.
• Act as a liaison between Facilitator, IT, Building Ops, Catering, and L&D Concierge on the day of in-person learning events.
• Provide on-site support guidance to learners to enhance their experience, comfort, and ease of accessibility.
• Act as an internal consultant to L&D on various learning experience services and proactively share ideas for experience elevation.
• Document, record, and track learning in the Learning Management System, as well as record and submit CE credit.
• Ensure L&D Training rooms and spaces are always on brand and look presentable.
• Support change management efforts by contributing to any needed coordination for programs.
• Inform supervisor of trends and escalating concerns related to tasks and assignments.

Requirements

• Bachelor's Degree or equivalent work experience.
• 1-2 years of professional experience with transferable skills in organizing and executing programs or managing logistics for customer-facing events.
• Ability to make independent decisions aligned with organizational goals and strategy.
• Specializes in performing tasks related to service, quality, and productivity.
• Seeks opportunities for continuous improvement.
• Strong written and verbal communication skills; ability to interact with individuals at all levels of the organization.
• Very detail-oriented with strong organizational skills.
• Proven analytical and problem-solving skills.
• Plans, organizes, and executes tasks and activities with urgency.
• Highly proficient in Microsoft Office Suite (Outlook, Word, Excel, OneNote, PowerPoint) and SharePoint.

Benefits

• Salary starting at $50,000
• Hybrid role with on-site presence required.