Learning Experience Specialist

$70,000 - $115,000/Yr

Fivecast - Arlington, VA

Full-time - Mid Level

Hybrid - Arlington, VA

About the position

The Learning Experience Specialist will play a crucial role in supporting Fivecast customers by delivering comprehensive training programs that ensure users become proficient in utilizing the company's software platforms. This position involves creating and deploying blended learning programs, from introductory training to advanced certification courses, while collaborating with various teams to enhance the training experience. The role requires regular travel to deliver training sessions across the Americas, making it a hybrid position that combines remote work with in-person engagements.

Responsibilities

• Provide instructor-led training to diverse audiences both virtually and in-person.
• Deploy industry-leading certification within training programs.
• Support with local logistics required to book and run training programs.
• Process invoicing and report on local budget spend.
• Maintain accurate records and documentation.
• Measure and monitor client training participation and achievement of key performance indicators.
• Record all attendee participation and distribute accreditation certificates.
• Achieve targets of reaching all customers with training over specified timeframe.
• Support Training Program Manager with content creation, including facilitator guides and participant workbooks.
• Provide technical expertise and industry knowledge to the Training Program Manager.
• Ongoing evaluation of current content and research courses to identify best practices for improvement.
• Collaborate with Tradecraft teams globally to understand product usage by customers.
• Work closely with Product Management team to stay updated on product roadmaps and changes.
• Collaborate with UX Design team to ensure training elements align with user experience.

Requirements

• Understanding of the OSINT (open-source intelligence) / PAI (publicly available information) environment as it relates to defense, security vetting, corporate, and law enforcement intelligence.
• Demonstrated experience as a facilitator and delivering technical training courses to diverse audiences such as intelligence and law enforcement.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
• Familiarity developing training content within various Learning Management Systems (LMS) using multiple formats and delivery systems.
• Stakeholder management skills to keep teams updated on work progress and timelines.
• Organized and proactive with the ability to work autonomously.
• Ability to digest technical information and transform it into suitable content for delivery.

Nice-to-haves

• Bachelor's degree in Learning Design, Communications, Education, Language Studies or similar.
• Experience in technical training, learning & development, ideally within a software company.
• Knowledge of adult learning theory, principles of learning experience design, and evaluation rubrics.
• Knowledge of current defense, intelligence, counterterrorism, counter-intelligence, cyber threats, or border security issues.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Military leave
• Opportunities for advancement
• Paid holidays
• Paid military leave