Learning Management System (LMS) Manager

$100,000 - $120,000/Yr

City of Philadelphia - Philadelphia, PA

Part-time,Full-time - Senior

Philadelphia, PA

10,001+ employees

Executive, Legislative, and Other General Government Support

About the position

The City of Philadelphia's Office of Innovation and Technology is seeking an experienced Learning Management System (LMS) Manager to lead the Learning Development division. This role focuses on training department IT staff on creating courses for newly developed software and developing a comprehensive employee training program that aligns staff with IT interests. The LMS Manager will also be responsible for developing LMS courses aimed at increasing professional development and skill enhancement for IT staff.

Responsibilities

• Develop and implement a comprehensive strategy for the City's Learning Management System.
• Collaborate with department heads and stakeholders to identify training needs and align LMS capabilities with organizational goals.
• Design and develop training programs that match IT staff with relevant IT courses and shadowing opportunities within the LMS.
• Manage system configuration, maintenance, and troubleshooting of the LMS.
• Collaborate with subject matter experts to develop and curate high-quality learning content.
• Utilize LMS analytics to track user engagement, course completion rates, and learning outcomes.
• Liaise with LMS vendors and service providers to ensure optimal system performance and support.

Requirements

• Completion of a Bachelor's Degree at an accredited college or university.
• A minimum of five (5) years of experience in designing and implementing learning and development programs is required.
• Strong experience in using learning metrics and analytics to measure the impact of learning solutions.
• Demonstrated ability to perform gap analysis and develop Learning & Development solutions.

Nice-to-haves

• Knowledge of instructional design principles and best practices in adult learning.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent project management skills with the ability to manage multiple priorities and meet deadlines.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offering eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility for the Public Service Loan Forgiveness program.
• Free Commute on SEPTA with the SEPTA Key Advantage Program.
• Tuition discounts and scholarships with partnerships from local colleges and universities.