Learning & Organizational Development Systems Admin

First Tech Credit Union • Rocklin, CA

420d • $60,000 - $79,200

About The Position

The Learning & Organizational Development (L&OD) Systems Administrator II is responsible for the management and optimization of the organization's learning and performance management systems, specifically the Cornerstone LMS. This role involves overseeing system functionality, managing data feeds, user accounts, and content updates, as well as ensuring compliance with data security and privacy requirements. The Systems Administrator will also provide technical support, conduct system testing, and implement process improvements to enhance user engagement and system efficiency.

Requirements

• High School Diploma required; Bachelor's degree preferred.
• Minimum 3 years' experience as a Systems Administrator, Analyst, and/or Training role for a mid to large size organization (1000+ employees).
• Experience with Cornerstone or similar Learning and/or Performance Management System required.
• Intermediate skill with HTML and CSS; JavaScript experience preferred.
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences.
• Vendor management experience.
• Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction.
• Demonstrated effective time management skills and the ability to work independently and in a collaborative team environment.
• Working knowledge of Microsoft Office Suite; Intermediate knowledge of Excel including use of pivot tables.

Nice To Haves

• Experience with project management in accordance with short-and-long range objectives.

Responsibilities

• Oversee and maintain optimal function of Cornerstone, including installation, customization, development, process improvement, maintenance, and upgrades to applications, systems, and modules.
• Develop and rigorously follow formal processes for user acceptance testing and deployment.
• Provide technical support, troubleshooting, and guidance to Cornerstone users to improve efficiency, grow engagement, and broaden utilization.
• Review regular system releases and features, conduct testing, make recommendations, manage feedback, and leverage change management skills to deploy updates.
• Manage security permissions, access, personalization, and similar system operations and settings.
• Serve as primary contact and liaison between L&OD, internal partners, external vendors, and other stakeholders for system design and projects.
• Ensure system compliance with data security and privacy requirements.
• Manage and support mass data uploads including maintaining the data feed from the HRIS system.
• Monitor all integrations and processes for errors and deliver timely resolution.
• Run audits and correct issues, striving for elimination of issues at source rather than relying on back-end corrections.
• Manage annually required training deployment, reporting, dashboard monitoring, and automated communications.
• Maintain and grow the CSS, HTML, and JavaScript behind the UI customization.
• Develop and deliver reports for audit requests, training completion requirements, performance process analysis, and Kirkpatrick evaluations.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• 401(k) 5% Match
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees