LEARNING & TALENT DEVELOPMENT OPERATIONS SPECIALIST (HYBRID-CHARLOTTE, NC)

Compass Group - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

As the Learning & Talent Development Operations Specialist at Compass Group, you will play a pivotal role in enhancing the skills, knowledge, and professional development of our associates. Reporting directly to the Director of Learning & Talent Development, Systems & Analytics, you will work closely with the Talent Management and Learning teams to support a systematic cycle of people processes across Compass Group USA. This includes performance management, talent reviews, succession planning, and development planning. Your contributions will be essential in driving the execution of core talent management processes and ensuring alignment with key business drivers to support continuous improvement. In this role, you will be responsible for the design, documentation, and implementation of programs and processes related to workforce planning and employee assessment. You will collect, compile, and analyze HR data, metrics, and statistics, applying this data to support the Talent Management team. Additionally, you will partner with various departments, including HRIS, Talent Acquisition, and Diversity and Inclusion, to deliver solutions aimed at identifying employee readiness, talent gaps, and retention risks among high-potential associate populations. Your expertise will be crucial in evaluating talent and development processes, making recommendations to leadership, and preparing insightful reports based on data results. You will also troubleshoot issues, maintain consistent communication with stakeholders, and support various Learning & Talent Development projects and strategic initiatives as required. This position is ideal for someone who is highly collaborative, possesses strong analytical skills, and is passionate about fostering a culture of continuous learning and development within the organization.

Responsibilities

• Drives execution of core talent management processes (i.e.: performance management, talent reviews, succession planning, and development planning) by supporting Talent Management Sr. Directors and Talent Managers.
• Acts as a process expert and point of contact for stakeholders with questions or concerns regarding execution or launch of processes.
• Evaluates talent and development processes and offerings for alignment with key business drivers to support continuous improvement and makes recommendations to leadership.
• Collects and compiles HR metrics and data from various sources including HRIS, management and employee surveys, and employment records.
• Uses data and industry research to identify and recommend reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics related to talent and development initiatives.
• Prepares reports of data results, presenting and providing insights of analyses to Learning & Talent Development team and/or stakeholders.
• Troubleshoots issues, asks probing questions, works to understand root causes, and maintains consistent communication to ensure an excellent internal and external stakeholder experience.
• Supports Learning & Talent Development projects, programs, and strategic initiatives as required.

Requirements

• Bachelor's degree required.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn the organization's HRIS (SuccessFactors) and LMS system (Totara) for compiling data and running reports.
• Strong expertise with basic office software applications, especially Excel (e.g., Pivot Tables, macros, and vlookups) and PowerPoint.
• Experience interacting with senior leaders and facilitating meetings.
• Highly collaborative with strong interpersonal skills.
• 1-3 years of human resource generalist experience preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)