Lease Admin Manager

CBRE - Auburn Hills, MI

Full-time - Mid Level

Hybrid - Auburn Hills, MI

Real Estate

About the position

As a Lease Administration Manager at CBRE, you will oversee a team responsible for delivering contracted lease administration services. This role involves managing portfolio administration, daily operations, and fostering relationships with both internal and external customers. The position is hybrid, requiring 2-3 days a week in the office in Auburn Hills, MI.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Manage the process of producing timely and accurate client reports and services.
• Act as the point of contact for most aspects of the client relationship.
• Manage Client's National Parking Program database, process invoices, prepare reports, and manage all parking communications.
• Implement process improvement initiatives.
• Communicate best practices and provide training for the team.
• Set up both audit and implementation SWAT teams and serve as a member.
• Prepare detailed correspondence for clients regarding audit findings.
• Review leased and owned portfolios to identify risk, audit, accuracy, and value.
• Communicate with clients on the status of accounts.
• Review the quality of work produced by lease administration team members.
• Participate in the preparation of RFPs to existing and potential clients.
• Meet with clients to review services provided, propose additional services, and obtain updates.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Good knowledge of ASC 842 Lease Accounting Standard is a plus.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills, including the ability to calculate percentages, fractions, and other financial-related figures.

Nice-to-haves

• Experience in lease administration or real estate management.
• Familiarity with client relationship management.

Benefits

• 401(k)
• Career growth opportunities
• Comprehensive benefits package
• Training and development resources