Lease-up Community Manager

$50,000 - $60,000/Yr

Ascend Management - North Charleston, SC

Full-time - Mid Level

North Charleston, SC

Administrative and Support Services

About the position

Ascend Management is expanding its operations and is seeking a Lease-Up Community Manager for the newly re-developed community, The Teale Navy Yard, located in North Charleston, SC. This position plays a crucial role in ensuring the efficient operation of the property under the guidance of the Chief Operating Officer. The Lease-Up Community Manager will be responsible for a variety of tasks that include overseeing leasing techniques, managing resident relations, and ensuring compliance with company policies and procedures. The ideal candidate will have a strong background in property management and will be adept at handling administrative tasks, resident retention programs, and maintaining accurate financial records using the Yardi software system. The Lease-Up Community Manager will be expected to maintain a thorough knowledge of leasing techniques and sales methods as designed by Ascend Management, LLC. This includes understanding property rental information and management company policies. The role requires efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports. The manager will also be responsible for posting rent, reviewing receivables, capturing delinquency, filing eviction actions, and maintaining accurate resident ledgers. A key aspect of this position is ensuring a courteous response to all resident requests and designing programs to enhance resident retention, such as newsletters and social activities. In addition to these responsibilities, the Lease-Up Community Manager will be tasked with reporting any unusual circumstances regarding residents or property, ensuring compliance with OSHA standards, and seeking opportunities for personal growth and development. The role also involves managing the inventory and ordering of administrative supplies, making recommendations regarding personnel, and maintaining a professional appearance and demeanor for both oneself and the team. Training and scheduling of on-site personnel will also fall under the manager's purview, making strong leadership and communication skills essential for success in this role.

Responsibilities

• Ensure efficient operation of the property under the direction of the Chief Operating Officer.
• Administer leasing techniques and sales methods as designed by Ascend Management, LLC.
• Maintain knowledge of property rental information and management company policies.
• Timely reporting, maintenance, and submission of all administrative forms, files, and reports.
• Post rent, review receivables, capture delinquency, file eviction actions, and maintain accurate resident ledgers in Yardi software.
• Respond efficiently and courteously to all resident requests.
• Design and implement resident retention programs such as newsletters and social activities.
• Report any unusual or extraordinary circumstances regarding residents, property, and/or personnel.
• Ensure compliance with OSHA standards and company safety policies.
• Seek educational opportunities for personal growth and development.
• Manage inventory and ordering of necessary administrative supplies and equipment.
• Make disciplinary or promotional recommendations for office personnel with the COO's direction.
• Maintain a professional appearance and manner for oneself and all personnel.
• Orient, train, and schedule all on-site personnel.

Requirements

• High school diploma or GED required.
• 1-2 years of experience in a Community Manager or Assistant Community Manager role or related property management function.
• Excellent accounting principles and ability to calculate figures such as discounts, interest, and percentages.
• Strong written and verbal communication skills.
• Attention to detail and ability to multi-task effectively.
• Strong computer skills, particularly in Microsoft Excel and other MS Office applications.
• Experience with Yardi Voyager is a plus.
• Ability to prioritize multiple demands and meet deadlines.
• Proactive team player who is reliable and responsive.
• Natural problem solver who can work independently.

Nice-to-haves

• Experience in customer service preferred.
• Driver's License preferred.
• Ability to commute to North Charleston, SC 29405 preferred.
• Willingness to relocate to North Charleston, SC 29405 before starting work preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off