Leasing Agent (Floating Position)

The Neiders Company - Lakewood, WA

Full-time

Lakewood, WA

Accommodation

About the position

As a Floating Leasing Agent for The Neiders Company, you will play a crucial role in providing service coverage across multiple locations within our diverse portfolio of apartment homes. This position is essential for ensuring that prospective residents receive exceptional service, even in challenging markets. Your adaptability to different environments and your ability to build strong relationships with residents and prospects will be key to your success. You will be responsible for showcasing our properties to potential residents, addressing their inquiries and concerns, and guiding them through the leasing process. This role requires resilience, adaptability, and a passion for delivering outstanding service in every interaction. In this position, you will take ownership of the leasing process from start to finish, ensuring that all tasks are completed accurately and efficiently. You will maintain thorough records of prospective resident interactions, lease agreements, and move-in/move-out procedures. Adhering to leasing policies and procedures, as well as fair housing regulations, is critical to ensure compliance and mitigate risk. Your commitment to legendary customer service will be evident as you build rapport and trust with prospective and current residents through timely and effective communication. You will also be responsible for developing and implementing creative marketing strategies to attract prospective residents to our properties. This includes leveraging both traditional and digital channels, building relationships with local businesses and community leaders, and attending community events to promote our properties. Additionally, you will assist prospective residents with the application process, screening applicants, and conducting background checks in accordance with company policies. Your role will also involve preparing and executing lease agreements, coordinating move-in/move-out procedures, and providing leasing and customer service coverage at multiple properties as needed.

Responsibilities

• Take ownership of the leasing process from start to finish, ensuring all tasks are completed accurately and efficiently.
• Maintain thorough records of prospective resident interactions, lease agreements, and move-in/move-out procedures.
• Adhere to leasing policies and procedures and fair housing regulations to ensure compliance and mitigate risk.
• Provide legendary customer service to prospective and current residents, building rapport and trust through timely and effective communication.
• Conduct property tours and highlight apartment homes in a compelling and informative manner, emphasizing features and amenities that meet prospective residents' needs.
• Address inquiries, concerns, and maintenance requests promptly and professionally, exceeding resident expectations at every opportunity.
• Develop and implement creative marketing strategies to attract prospective residents to our properties, leveraging both traditional and digital channels.
• Build relationships with local businesses, organizations, and community leaders to generate referrals and drive leasing traffic.
• Attend community events and networking functions to promote our properties and engage with potential residents.
• Assist prospective residents with the application process, screening applicants, and conducting background checks in accordance with company policies.
• Prepare and execute lease agreements, ensuring accuracy and compliance with leasing regulations and best practices.
• Coordinate move-in/move-out procedures, conducting unit inspections and facilitating a smooth transition for residents.
• Provide leasing and customer service coverage at multiple properties within our portfolio as needed.
• Quickly adapt to the unique needs and dynamics of different properties, ensuring consistency in service delivery.
• Maintain flexibility in scheduling and travel to ensure adequate coverage across all locations.

Requirements

• High school diploma or equivalent; additional education or training in sales, marketing, or real estate preferred.
• Minimum of 2 years of experience in leasing, sales, or customer service, preferably in the multifamily housing industry.
• Strong interpersonal and communication skills, with the ability to build rapport and establish positive relationships with diverse audiences.
• Resilience and adaptability to thrive in a challenging environment, with a solutions-oriented mindset and a commitment to achieving goals.
• Knowledge of fair housing laws and regulations, as well as leasing best practices.
• Proficiency in Microsoft Office suite and property management software.
• Reliable transportation, valid driver's license, and proof of insurance.

Benefits

• Full suite of benefits, including Medical, Dental, Vision.
• Matching 401K.
• 15 days of PTO.
• 6 Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving).
• Housing discounts at TNC properties.
• Perks & Rewards through Nectar & Gifted.
• Employee Assistance Program.
• Opportunity for Advancement.
• Supplementary Discounts through MetLife.