Leasing Agent

Emerge Living - Katy, TX

Full-time - Entry Level

Katy, TX

About the position

Emerge Living LLC is seeking a highly motivated and experienced Leasing Agent to join their team. This role is essential in providing exceptional customer service and sales support to lease apartment homes while building strong relationships with residents and prospects. The Leasing Agent will be responsible for anticipating and exceeding the expectations of residents and customers, combining sales, customer service, and marketing efforts to drive property leasing success.

Responsibilities

• Successfully sell properties, products, and services to prospects.
• Maintain thorough product knowledge of the property, sister properties, and competitors.
• Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads.
• Convert phone calls and internet leads to property tours, and property tours to leases.
• Ensure guest cards are complete, entered in the property management software, and follow-up procedures are completed for every prospect.
• Ensure leasing office, tour path, vacant apartments, amenities, and general curb appeal of community is pleasing to all 5 senses and is impeccably clean.
• Spot clean if necessary to maintain the high standard of which Emerge Living is synonymous with.
• Generate qualified traffic through cold calls, direct emails, business outreach, locator/realtor solicitation, and other lead generation activities.
• Conduct weekly remote outreach marketing and locator/realtor solicitation to promote Emerge Living, establishing a favorable referral relationship.
• Maintain online internet marketing, effectively track traffic, and respond to internet leads.
• Develop and maintain first-class customer service relationships with prospects and residents.
• Manage and resolve resident concerns.
• Monitor outstanding work orders and communicate with maintenance staff to ensure 24-hour guarantee.
• Plan, organize, and conduct resident functions as needed and as directed by Property Manager.
• Complete market surveys as directed by manager.
• Assist residents with retrieving packages, dry cleaning, and other deliveries.
• Follow up on work orders and services to ensure resident satisfaction.
• Accurately prepare and be knowledgeable with all lease-related paperwork, from the application process through move out.
• General clerical assistance including answering phones, taking messages, managing facilities/work orders in property management software, filing, and ordering office supplies.
• Complete leasing reports as required.
• Meet closing and telephone conversions ratio goals.

Requirements

• One or more years of proven experience as a leasing agent.
• Working knowledge of real estate law and leasing practices.
• Excellent phone etiquette (speak clearly and concisely).
• Up-to-date knowledge of property market status.
• Proficiency in MS Office.
• Excellent written and verbal communication and negotiation skills.
• Experience with property management software (RealPage, Yardi, Resman, etc.).
• Valid Driver's License.

Nice-to-haves

• Bilingual (English and Spanish).
• 1 year as a leasing agent.
• Strong initiative and customer service orientation.

Benefits

• Medical, Dental, Vision, Disability and Life Insurance
• Employee Wealth Program
• 401K Plan
• Generous PTO
• Growth Opportunities