Van Rooy Properties - Canton, OH
posted 2 months ago
A Leasing Agent at Van Rooy Properties is responsible for leasing apartments at the highest effective rent possible while maintaining a strong customer service and satisfaction philosophy. The role requires a proactive approach to responding to resident requests promptly and courteously, resolving resident issues in a manner beneficial to both the tenant and the company. The Leasing Agent must maintain a comprehensive working knowledge of company and community policies, ensuring they can explain these policies to residents and potential residents effectively. In addition, the Leasing Agent must possess a thorough understanding of all lease-related documents, ensuring they are completed accurately and in a timely manner. The agent should continually monitor competitive communities' rent levels and amenities, as well as area facts and statistics, to provide informed recommendations to potential residents. A courteous and helpful attitude is essential, as the Leasing Agent will qualify potential residents and work to place them in housing that best fits their needs, desires, and restrictions. The Leasing Agent will also coordinate move-ins and move-outs with the Leasing Director, ensuring that units are inspected and ready prior to move-in. They will assist tenants with the move-in process, providing access and verifying satisfaction on the move-in date. Daily tracking and reporting of traffic is required, along with maintaining a working knowledge of all fair housing laws and company policies. The Leasing Agent will also be responsible for completing all annual lease renewals in a timely manner and working effectively with the Property Manager on any assigned duties.