Leasing Agent

$40,000 - $40,000/Yr

Confidential - Dearborn, MI

Full-time

Onsite - Dearborn, MI

About the position

The Leasing Agent position is a full-time role based in Dearborn, MI, responsible for assisting with the day-to-day operations of a property to ensure customer satisfaction, fiscal stability, and good physical condition. The Leasing Agent will report directly to the Leasing Manager and will be involved in various leasing activities, including conducting tours, managing rental applications, and maintaining high occupancy levels. This role requires a proactive approach to leasing, including generating new leads and following up with potential tenants. The Leasing Agent will also be responsible for ensuring that all leases and resident check-ins are accurate and efficient, as well as investigating and responding to resident concerns in a timely manner. In addition to leasing responsibilities, the Leasing Agent will assist in the preparation of weekly performance reports for the property and help develop and implement marketing programs to position the property effectively in the marketplace. The role also involves maintaining courteous communication with residents, applicants, employees, and vendors, as well as performing general administrative duties such as filing and typing. The ideal candidate will possess excellent customer service skills, a positive attitude, and the ability to operate in a fast-paced environment while adhering to all relevant laws and regulations.

Responsibilities

• Conduct all functions necessary to close the lease, including making appointments, generating new leads, conducting tours, maintaining model units, and any follow-up necessary.
• Assist with leasing to ensure full lease-up and maintenance of high occupancy levels, including mailing renewal offers, logging responses, and managing property availability.
• Ensure an accurate record of availability that is compatible with the lease renewal report.
• Approve, enter, and present all rental applications to the Leasing Manager for execution.
• Assist with the check-out process to ensure compliance with final account statement requirements, including accepting keys for departing residents and performing inspections of vacated units.
• Ensure that leases and resident check-ins are accurate and efficient.
• Investigate and respond to concerns/complaints from residents in a timely manner, ensuring accuracy and fostering good public relations, including reporting to the General Manager.
• Activate and follow up on maintenance requests.
• Assist in the preparation of weekly reports related to the property's performance as required.
• Assist in the development and implementation of advertising/marketing programs to position the property in the marketplace and formulate leasing plans.
• Assist in the development and implementation of resident retention programs.
• Maintain courteous communication with residents, applicants, employees, and vendors.
• Answer telephones as needed.
• Perform general administrative duties such as filing and typing.

Requirements

• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of and adherence to all federal, state, and local laws.
• Ability to follow through with all necessary paperwork and ensure all deadlines are met.
• Demonstrate a positive, professional, and enthusiastic attitude at all times.
• Excellent customer service skills.
• Ability to communicate effectively and professionally while operating in a fast-paced environment.
• Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations.
• Ability to think rationally beyond a specific set of instructions.

Nice-to-haves

• Customer Service experience (1 year preferred)
• Valid Driver's License (preferred)

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off