St Louis Housing Authority - Saint Louis, MO
posted 4 months ago
The Leasing Agent position at the St. Louis Housing Authority is a non-exempt role primarily responsible for assisting the Property Manager in leasing affordable housing units to prospective tenants. This position requires a thorough understanding of housing program requirements, as the Leasing Agent will verify information necessary to determine initial eligibility for housing. Additionally, the agent will perform annual reviews to recertify continued eligibility for public housing, ensuring that all tenant rent calculations are accurate and compliant with regulations. The role also involves coordinating the orientation of new tenants and executing various general office duties and clerical tasks that support the management office's operations. In this position, the Leasing Agent will engage directly with prospective tenants, showcasing properties and explaining leasing agreements. They will conduct interviews to obtain verification of income and maintain accurate and complete files for all tenants. The agent will assist in conducting annual re-examinations of income and family composition, as well as examining rental units and communicating any maintenance issues to the staff through a computerized work order system. Effective communication is crucial, as the Leasing Agent will interact with residents, visitors, and other stakeholders via phone, email, and in person, addressing routine inquiries and explaining standard policies and procedures. The Leasing Agent will also handle financial transactions, including accepting rent payments and security deposits, while addressing tenant complaints and concerns in collaboration with the Property Manager and maintenance staff. The role requires strong organizational skills, project management abilities, and a commitment to teamwork, as the agent will work closely with colleagues to ensure the smooth operation of the housing authority's services.