Leasing Agent

$37,440 - $47,840/Yr

Cascade Management - Lynnwood, WA

Full-time - Entry Level

Lynnwood, WA

Administrative and Support Services

About the position

The Leasing Agent at Cascade Management plays a crucial role in assisting the Community Manager with the operations of HUD/RD or Tax Credit properties. This position focuses on maintaining high occupancy rates through outreach and marketing efforts, managing resident applications, and ensuring compliance with housing regulations. The Leasing Agent is expected to embody the company's service model, which emphasizes being friendly, helpful, knowledgeable, respectful, and responsive in all interactions.

Responsibilities

• Assist Community Manager with overseeing complex operations to maintain high occupancy rates.
• Obtain new residents' signatures on necessary paperwork prior to move-in and orient them to the community.
• Complete and submit timely weekly reports and maintain neat records.
• Ensure prospects complete applications and secure deposits according to company procedures and Fair Housing requirements.
• Implement Cascade Management Inc.'s policies as outlined in the operations manual.
• Ensure compliance with federal and state regulations related to business operations.
• Show apartments, accept applications, and screen applicants to determine eligibility.
• Complete resident move-in sheets and ensure utilities are transferred.
• Explain rental agreements and residency policies to residents.
• Update availability reports and process applications for approvals.
• Greet prospects and qualify them by covering all criteria.
• Collaborate with the Director of Marketing to achieve marketing activities.
• Follow up on property inquiries via preferred contact methods.
• Maintain waiting list files of eligible applicants and records of removed/rejected applicants.
• Collect rents, maintain petty cash, and ensure proper accounting of collected monies.
• File and maintain resident records and keep an adequate supply of forms and postage.
• Prepare budget recommendations for the Community Manager's review.
• Promote harmonious relations among tenants, employees, owners, and the local community.
• Enforce house rules in accordance with company policies and procedures.
• Make recommendations for improvements to company policies and practices.
• Maintain regular and reliable attendance during scheduled hours.
• Perform other duties as required.

Requirements

• High school diploma or GED.
• 1 year of related experience or training.
• Valid Driver's License and insurance required.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Bilingual preferred.
• Ability to perform basic mathematical calculations.

Nice-to-haves

• Experience with LIHTC and Fair Housing regulations.
• Knowledge of property management software.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance