Leasing Agent

Styl Residential - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

Real Estate

About the position

STYL Residential is seeking a Leasing Agent to provide exceptional customer service and sales skills in leasing apartments to prospective residents. The role involves acting as a brand ambassador, overseeing the sales process, and ensuring a positive experience for potential renters. The Leasing Agent will also contribute to the community's online reputation and assist in resident engagement events, all while working within a supportive and growth-oriented environment.

Responsibilities

• Oversee sales process and provide exceptional tour experience for prospective residents
• Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
• Contribute to positive online reputation of community
• Partner with marketing to generate awareness, interest and excitement via social media
• Assist in the planning and execution of resident engagement events
• Ensure tour path, apartment homes, and amenity spaces are clean and consistent with company standards
• Ensure all open and close procedures are followed to company standards
• Understand product and market knowledge, which includes shopping competitive properties and completion of market surveys
• Complete lease applications and assist with verification of application information
• Utilize customer service skills to professionally resolve issues
• Complete weekly leasing reports accurately and timely
• Inspect apartment homes prior to residents moving in to ensure a superior move in experience
• Accept rent payments, security deposits and other applicable fees
• Perform other job duties as required

Requirements

• Bachelor's degree is preferred
• Prior customer service or sales experience is preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) is preferred
• A valid Driver's License and reliable transportation may be required based upon specific property needs

Nice-to-haves

• Highly motivated, outgoing self-starter
• Superior customer service skills
• Ability to help customers and resolve issues with professionalism and clear communication
• Available to work weekends and extended hours based on needs of the community
• Reliable and team oriented
• Positive attitude and willingness to learn
• Outstanding verbal, written and listening skills
• Excellent negotiation and problem-solving skills
• Efficient time management and ability to prioritize multiple projects
• Strong interpersonal skills

Benefits

• Flexible spending account
• Paid time off
• Parental leave
• 401(k) matching
• Opportunities for advancement