Leasing Agent

About the position

At Placemakr, we believe that finding the perfect place to call home is a transformative experience. As a Leasing Agent, you will play a pivotal role in delighting our residents throughout their journey, making them feel valued and supported from their first tour to their move-in day and beyond. We are seeking individuals who embody Placemakr's Community Norms and pride themselves on building strong rapport with everyone they meet to guide prospective residents through the leasing process with professionalism, expertise and the Placemakr personal touch. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each tour and interaction, and consistently demonstrate that making a positive impact on our resident's journey is the core of our operation. This is a full-time position requiring ability to work during the week, weekend, evenings and holidays. The exact days of the week will be rotational.

Responsibilities

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Foster a 'one team' mentality by collaborating effectively with fellow property team members, contributing to a cohesive and supportive work environment.
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• Communicate effectively with prospective residents through various forms of written communication, including via email, campaigns and marketing materials while maintaining a professional and friendly demeanor and utilizing impeccable grammar and punctuation.
• Build and nurture strong rapport with prospective Placemakr residents, ensuring an exceptional experience throughout the entire leasing process.
• Demonstrate a strong sales acumen by effectively overcoming objections and providing tailored solutions to meet the unique needs of each prospective resident.
• Own all administrative tasks related to your leasing to ensure compliance during move-ins, move-outs and renewals, following established processes and utilizing relevant tools and systems.
• Maintain move-in files in accordance with Placemakr standards, ensuring completeness and accuracy.
• Deliver accurate and informative on-site tours, showcasing the unique features and benefits of Placemakr properties and effectively answering all questions.
• Own all aspects of prospect lifecycle from early communications to follow-up, inclusive of all stages and efforts to sign leases, consistently meeting or exceeding new lease and renewal goals.
• Take full ownership of current resident retention efforts including but not limited to ongoing service and engagement initiatives, excellent responsiveness, and lease renewal negotiations.
• Share best practices with new hires and tenured colleagues to foster a culture of continuous improvement and create exceptional experiences with all residents.
• Additional duties and responsibilities, as assigned.

Requirements

• 2+ years of previous experience in leasing, sales or business development.
• Proven track record of successfully hitting leasing or sales-related goals (experience with Class-A residential buildings a plus!).
• Successfully owned, managed and cultivated relationships.
• Strong skills in presenting, negotiating terms, and closing deals.
• Knowledgeable about leasing rules and FFH regulations (preferred).
• Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
• Demonstrated ability to learn and follow administrative processes to Placemakr standard (previous experience with administrative duties, CRM or leasing-related duties a plus!).
• Can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
• Embodies our Property Team Mission of Customer, Consistency and Community (Norms).
• Leads by example and embodies the core values of Placemakr.

Nice-to-haves

• Experience with Class-A residential buildings.
• Knowledge of leasing rules and FFH regulations.

Benefits

• Competitive pay, stock options and generous monthly bonus program of up to $500/month.
• Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all.
• Exclusive, Placemakr-branded swag through our Placemakr Stars Program.
• Weekly Paychecks.
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts.
• Paid Parental Leave.
• Paid Life Insurance.
• 401k + 4% employer matching program.
• Paid Time Off to allow time for you to recharge.
• ZayZoon as an option to access your paycheck before your payday.
• Discounts to stay at select Placemakr properties all over the US.