Leasing and Marketing Associate

Maple And Main Apartments, LP - Downers Grove, IL

Full-time - Entry Level

Downers Grove, IL

About the position

The Leasing Associate at Maple and Main Apartments is responsible for marketing, leasing, and pre-leasing apartments while aligning with JVM's vision to be an industry leader. This role focuses on achieving property occupancy, leasing, and retention goals through effective communication and relationship-building with prospective and current residents.

Responsibilities

• Conducts all aspects of leasing, including touring, following up, and regular outreach.
• Schedules tour appointments over the phone, via email, or through texting.
• Identifies and highlights the community and apartment home benefits for prospective residents.
• Builds and maintains relationships with prospective and current residents to maintain retention and satisfaction.
• Delivers professional and timely communication with prospects, residents, vendors, peers, and managers.
• Participates in weekly reporting and monitoring of competitor's leasing, occupancy, and pricing trends.
• Serves as the property and market knowledge expert.
• Acts as the point of contact for all property marketing-related items.
• Provides daily updates on execution of achieving sales goals.
• Assists with regular audits of website and ILS sites to ensure accuracy.
• Reviews all rental applications, lease, and renewal paperwork to confirm accuracy.
• Conducts reviews of all applications and supporting documentation.
• Provides future resident paperwork, including welcome home letter, lease paperwork, and all applicable addenda.
• Performs daily inspections of the property, common areas, model units, and vacant units.
• Promotes resident satisfaction and retention by providing timely responses to questions, requests, and complaints.
• Ensures all documentation is recorded per company policy.
• Conducts all business in accordance with and knowledge of pertinent local, state, and federal safety laws, procedures, guidelines.

Requirements

• High school diploma or GED.
• Prior customer service experience.
• Ability to work in a fast-paced environment with competing priorities.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Ability to think strategically, solve problems, and be proactive in business planning.
• Strong work ethic with commitment to high quality results.
• Proficient with Microsoft products and Property Management Software.

Benefits

• 401(k) matching
• Health, dental, and vision insurance
• Paid time off
• Life insurance
• Health savings account
• Employee assistance program
• Referral program
• Employee discounts