Leasing Associate

RPM Living - Burnsville, MN

Full-time - Entry Level

Burnsville, MN

Heavy and Civil Engineering Construction

About the position

The Leasing Associate at RPM Living is responsible for showing and leasing apartments to prospective tenants. This role involves engaging with potential residents, managing applications, and ensuring a high level of customer satisfaction while adhering to company policies and Fair Housing requirements. The position is integral to maintaining the community's visibility and resident retention through effective marketing and resident engagement strategies.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects professionally using guest cards in our Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for Community Manager approval and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary.
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Focus on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed.
• Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.
• Attend weekly and daily goal setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.

Requirements

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Office and Property Management Software.
• Valid driver's license is required.

Nice-to-haves

• Experience in property management.

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Paid holidays
• Paid time off