Ledic Management Group - Nashville, TN
posted 4 days ago
About the position
Envolve Community Management, LLC owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to live. A wide variety of opportunities await you at Envolve from residential apartment management, leasing, maintenance and more. We, the Envolve team, are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. Currently, Envolve is searching for a Leasing Call Support Specialist. The position may be remote or in office depending on if we have properties in the area where you are hired.
Responsibilities
- Energetic, motivated, and driven to assist every prospective applicant/tenant.
- Answers incoming calls and emails in a proficient, professional, and timely manner.
- Strives to provide quality service and demonstrates attention to detail.
- Follows through on problems to satisfactory resolutions and communicates problems to supervisor for direction.
- Maintains relationships with residents, company team members, and vendors on a professional level at all times.
- Administrative skills, attention to detail, and ability to track prospects and vacancies.
- Technological savvy to reach prospects using up-to-date methods.
- Multitasking skills a must to maintain efficiency.
- Regular and predictable attendance.
- The ability to work cooperatively with others.
- Completes lease forms or agreement via phone or computer.
- Thorough knowledge of lease terms, specifications and all Property policies.
- Knowledgeable of required telephone and sales techniques.
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
- Responsible for phone 'shopping' competitive properties.
- Develop full knowledge of application information required, screening processes and policies regarding rentals.
- Responsible for proper maintenance of all resident and property files.
- Responsible for maintaining and updating Concierge Book, Property Information Handbook and Advertising Log Book.
- Efficient and timely processing of all required administrative forms, reports and related information.
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
- Courteous, efficient handling of resident requests and complaints.
- Responsible for maintaining a professional appearance and attitude at all times.
- Responsible for seeking educational opportunities and self-improvement for personal growth and development.
Requirements
- Customer Service and Administrative Experience
- 2+ years Property Management
- 2+ years Leasing Experience
- Knowledge with Yardi Property Management software a plus
- Tax Credit and HUD Knowledge
- Knowledge of lease agreements
Benefits
- Full-time position with benefits
