Bryten Real Estate Partners - Denver, CO
posted 18 days ago
Full-time - Entry Level
Denver, CO
About the position
The Leasing Consultant at NOVEL Uptown is responsible for engaging with prospects, residents, and guests, providing exceptional customer service, and managing the leasing process. This role involves conducting property tours, addressing inquiries, processing applications, and ensuring property standards are maintained. The position emphasizes a positive team atmosphere and requires strong communication and organizational skills.
Responsibilities
- Welcomes and engages prospects, residents, and guests in person and by phone.
- Prepares and schedules property viewings, conducts property tours, and interviews prospective residents.
- Addresses and resolves residents' and prospective residents' questions, concerns, and complaints in a timely manner.
- Processes potential resident applications, renews existing residents, and creates rental agreements.
- Inspects property conditions and ensures standards of cleanliness are met.
- Coordinates with maintenance and housekeeping when needed.
- Maintains organized and updated resident files and records.
- Reports any problems or issues to the Community Manager or respective Leasing Manager.
- Maintains a professional, courteous manner with all residents, vendors, contractors, and fellow employees.
- Ensures compliance of all work-related activities in a fair, ethical, and consistent manner.
- Helps/Assists and promotes resident activities.
- Completes any other assigned duties.
Requirements
- High school diploma or GED required; degree preferred.
- Excellent customer service and communication skills from relatable experience in property leasing, hospitality, or retail service.
- Ability to work harmoniously with staff, vendors, contractors, and residents.
- Fluency in reading and writing English; basic mathematical skills required.
- Strong time management skills.
- Excellent administrative and organizational abilities with attention to detail.
- Strong customer service orientation with assertiveness.
- Solid computer skills, including working knowledge of MS Office Suite (Teams, Word, Excel).
- Experience with Yardi, Resmen, or Onsite Property Management Software preferred.
- Valid driver's license, current automobile insurance, and reliable transportation.
Nice-to-haves
- Bilingual preferred but not required.
Benefits
- Medical plans with choices to fit your needs
- Dental and Vision insurance options
- Health Savings Account (HSA) with employer contribution
- 401k Plan with company match
- Optional life insurance and additional voluntary life
- Optional short-term and long-term disability
- Supplemental life insurance with critical health insurance and accident insurance
- Vacation program accruing immediately upon hire
- Sick time when needed
- Paid holidays and floating holidays
- Company-sponsored wellness initiatives
- Continuous education with development programs
