Leasing Consultant

Idm Companies - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

About the position

The Leasing Consultant serves as the primary point of contact for customers, playing a crucial role in achieving and maintaining occupancy goals. This position focuses on providing an exceptional customer experience throughout the leasing process, from initial tours to move-in and ongoing tenancy support.

Responsibilities

• Assist manager in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Generate interest in the community by touring the property with prospects and answering questions about amenities and the local community.
• Familiarize oneself with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and lifestyle available at the apartment homes by focusing on amenities and property location.
• Facilitate the prospect application process by collecting information, initiating background checks, and maintaining appropriate prospect contact.
• Provide detailed move-in information to incoming residents.
• Deliver a consistently high level of service to residents to exceed their expectations and maintain resident retention.
• Plan and organize office activities and coordinate paperwork effectively.
• Assist with coordination of work orders and facilitate communication with maintenance staff and management.

Requirements

• 1-3 years relevant property management experience required.
• Excellent customer service skills with strong attention to detail.
• Basic leasing knowledge, including Fair Housing Laws.
• Team player willing to provide concierge-level customer service.
• Ability to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.
• Must be able to work weekends.