Brookfield Residential Properties - Philadelphia, PA
posted 8 days ago
About the position
The Leasing Consultant position at Brookfield Properties involves meeting with prospective residents to identify their housing needs and determine eligibility based on established criteria. The consultant will show vacant and model suites, as well as property amenities, using techniques specified by the company. Responsibilities include quoting established rental rates and promotions, making follow-up calls, sending follow-up literature, and pursuing rental status. The role also requires managing all internet leads and ensuring proper follow-up. The consultant will complete the applicant screening process and prepare appropriate correspondence based on the results. They will prepare leases and related leasing addendums, maintain lease records and files, and manage the property waiting list and other updates in accordance with policy and procedures, as well as applicable affordable housing programs and HUD/Agency regulations. Additionally, the consultant will support the timely input and full utilization of on-site property management software for leasing data. They will ensure apartments are ready for occupancy by inspecting and placing move-in products, distributing keys, move-in packages, safety videos, and other paperwork at the time of lease signing. The role requires maintaining current knowledge of marketing and leasing techniques, striving to attain affirmative marketing goals, and seeking out new residents through outreach and direct marketing. The consultant will assist with resident retention and provide ongoing customer service to residents after moving in, processing work order requests, package collection, and assisting with day-to-day operations of the property and resident satisfaction.
Responsibilities
- Meet with prospective residents to identify housing needs and determine eligibility.
- Show vacant and model suites and property amenities.
- Quote established rental rates and promotions.
- Make follow-up calls and send follow-up literature.
- Manage all internet leads and ensure proper follow-up.
- Complete applicant screening process and prepare correspondence based on results.
- Prepare leases and related leasing addendums.
- Maintain lease records and files.
- Maintain property waiting list and updates to various records and reports.
- Support timely input and full utilization of property management software for leasing data.
- Ensure apartments are ready for occupancy by inspecting and placing move-in products.
- Distribute keys, move-in packages, safety videos, and other paperwork at lease signing.
- Maintain knowledge of marketing and leasing techniques and strive to attain marketing goals.
- Seek out new residents through outreach, direct marketing, and community organization contacts.
- Assist with resident retention and provide ongoing customer service to residents.
Requirements
- High School Diploma/GED required.
- Preferred: Associate Degree in Customer Service/Hospitality.
- 1-2 years of required experience in Leasing or Sales.
- Valid driver's license may be required depending on property needs.
- Required skills: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and customer service.
- Preferred skill: One-Site software experience.
- Up to 10% travel required.
Nice-to-haves
- Associate Degree in Customer Service/Hospitality
- Experience with One-Site software
Benefits
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
- Lucrative referral bonus program
- Incredible associate rental discount for on-site living
