Leasing Consultant

Legacy Marketing Partners - Los Angeles, CA

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

To be responsible, under the supervision of the Business Manager or Leasing Manager, for marketing, leasing, and pre-leasing apartment homes. Coordinate Move-In information forms and resolve resident issues/concerns as necessary.

Responsibilities

• Meet and greet future residents professionally and enthusiastically.
• Qualify future residents by determining their needs, eligibility, and desirability.
• Follow the Legacy Way of Leasing training.
• Take future residents on community and apartment tours, using up-to-the-minute knowledge of vacancies and availability dates.
• Have complete knowledge of the apartment community, including surrounding area, schools, shopping, transportation, and other pertinent neighborhood information.
• Assist with outreach marketing campaigns.
• Provide information concerning the selling points of the apartment home, such as the appliances, square footage, and possible furniture placement.
• Maintain knowledge of the competition in the area.
• Provide marketing reports as designated.
• Shop all competitors by phone weekly and in person monthly and assist with written market surveys.
• Know special features of Legacy Partners communities and refer future residents to other Legacy communities when appropriate.
• Work with the Business Manager, Assistant Business Manager, or Leasing Manager on the advertising and marketing plan for the community.
• Explain applications, leases, and addendums in detail.
• Thoroughly check applications through credit agencies and other resources before submitting them to the Business Manager for approval.
• Print or type and initiate all necessary move-in paperwork.
• Inspect apartments and place a move-in gift before the new move-in.
• Audit personal lease files for accuracy before move-in and renewal.
• Keep a daily log of traffic, phone calls, and follow-ups.
• Introduce new residents to the management team and handle problems that may arise before move-in.
• Receipt all deposits and application fees according to company procedures.
• Correctly label and store all monies received, including rent.
• Follow-up on any potential future resident that does not lease within 48 hours.
• Meet lead management standards.
• Check and comply with model set-up and care policies designated by the Business Manager.
• Market Preferred Employers, Locators, and Third-Party Providers designated by the Business Manager.
• Practice excellent customer service relations.
• Participate in online reputation management.
• Work with all team members to maintain a smoothly run community.
• Answer phones fielding future resident calls, resident maintenance problems, and other resident concerns.
• Work with the management team to resolve resident issues.
• Maintain a professional attitude at all times.
• Adhere to the professional dress code.
• Inspect the community daily to inspect the model and/or vacancies for readiness.
• Inspect the grounds and report any problems or concerns to the Business Manager and/or Service Supervisor.
• Write Service Requests when appropriate.
• Deliver notices & newsletters as needed.
• Maintain general filing and office organization, including ordering supplies, stocking drawers with necessary forms, and desks with pens, pencils, etc.

Requirements

• High school education or equivalent.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as leases, addendums to leases, and various notices to residents.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.
• Basic skills in Word & Excel, Internet Software, Outlook, Yardi, and social media platforms.