Leasing Consultant

$45,760 - $49,920/Yr

Legacy Partners - Redwood City, CA

Full-time - Entry Level

Redwood City, CA

Professional, Scientific, and Technical Services

About the position

The Leasing Consultant is responsible for marketing, leasing, and pre-leasing apartment homes under the supervision of the Business Manager or Leasing Manager. This role involves engaging with potential residents, qualifying their needs, and providing detailed information about the apartment community and its amenities. The consultant will also assist with outreach marketing campaigns and ensure a smooth move-in process for new residents.

Responsibilities

• Meet and greet future residents professionally and enthusiastically.
• Qualify future residents by determining their needs, eligibility, and desirability.
• Follow the Legacy Way of Leasing training.
• Take future residents on community and apartment tours, using up-to-the-minute knowledge of vacancies and availability dates.
• Have complete knowledge of the apartment community and surrounding area.
• Assist with outreach marketing campaigns.
• Provide information concerning the selling points of the apartment home.
• Maintain knowledge of the competition in the area and provide marketing reports as designated.
• Shop all competitors by phone weekly and in person monthly and assist with written market surveys.
• Work with the Business Manager or Leasing Manager on the advertising and marketing plan for the community.
• Explain applications, leases, and addendums in detail.
• Thoroughly check applications through credit agencies before submitting them for approval.
• Print or type and initiate all necessary move-in paperwork.
• Inspect apartments and place a move-in gift before the new move-in.
• Audit personal lease files for accuracy before move-in and renewal.
• Keep a daily log of traffic, phone calls, and follow-ups.
• Introduce new residents to the management team and handle problems that may arise before move-in.
• Receipt all deposits and application fees according to company procedures.
• Follow-up on any potential future resident that does not lease within 48 hours.
• Check and comply with model set-up and care policies designated by the Business Manager.
• Practice excellent customer service relations.
• Participate in online reputation management.
• Work with all team members to maintain a smoothly run community.
• Answer phones fielding future resident calls and resident maintenance problems.
• Inspect the community daily to inspect the model and/or vacancies for readiness.
• Write Service Requests when appropriate.
• Maintain general filing and office organization.

Requirements

• High school education or equivalent.
• One year of related experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as leases and notices to residents.
• Ability to write routine reports and correspondence.
• Ability to perform basic math operations and compute rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Basic computer skills including Word, Excel, Internet Software, Outlook, Yardi, and social media platforms.

Nice-to-haves

• Experience with Yardi software.

Benefits

• Equal Opportunity Employer
• Drug-free workplace
• Pre-employment drug screening
• Participation in E-VERIFY for identity and employment eligibility verification