Property Management Company - Los Angeles, CA
posted 2 months ago
A fast-paced Property Management company with over 200 locations is seeking a Full-time Customer Service Representative for our leasing office located in the San Fernando Valley. This position offers an hourly rate of $19 - $20, plus commission, and requires a commitment to providing exceptional customer service in a dynamic environment. The ideal candidate will be self-motivated and driven to assist every prospective tenant, ensuring that all inquiries are handled with professionalism and efficiency. As a Leasing Customer Service Agent, you will be responsible for answering incoming calls and emails promptly, maintaining a high level of attention to detail, and striving to provide quality service. You will need to follow through on problems to satisfactory resolutions and communicate any issues to your supervisor for further direction. Building and maintaining relationships with residents, team members, and vendors is crucial, as is the ability to communicate effectively with prospects and other departments. The role requires strong administrative skills, including the ability to track prospects and vacancies, as well as technological savvy to utilize up-to-date methods for reaching potential tenants. Multitasking is essential to maintain office efficiency, and you must have reliable transportation, including proof of automobile insurance, as driving for business purposes may be necessary. Availability to work on Saturdays is also required. Candidates with a background in Property Management and knowledge of AppFolio are preferred, as these skills will enhance your ability to gather, analyze, and resolve issues efficiently. You will be expected to display a high level of initiative, effort, and commitment towards completing assignments in a timely manner, while also adhering to company policies and procedures.